Mercedes-Benz of Collierville

The service was excellent, but the wait time sucks. The service advisor sucks. I waited about 3 hour. that was entirely too long.. The service advisor was not as verbel as he should have been. I as The service advisor sucks. I waited about 3 hour. that was entirely too long.. The service advisor was not as verbel as he should have been. I asked him to send me some information on my next service. Do you think I have received it. When I checked out he was nowhere to be found. I will not use him the next service visit. More

My express service was great. I went for an oil change then decided that I needed a brake flush. I didn’t have any problems receiving this service. I went for an oil change then decided that I needed a brake flush. I didn’t have any problems receiving this service. More

It was a pleasant experience. Employees are nice,, friendly, and efficient. Thanks for the shuttle to the mall! Employees are nice,, friendly, and efficient. Thanks for the shuttle to the mall! More

Friendly staff. I like the pock up and drop off service. Mr. Love is an outstanding employee. I like the pock up and drop off service. Mr. Love is an outstanding employee. More

Terry, Harold and Rich made of purchase experience extraordinary! Polite, professional and informative Team!! Thank you!!! extraordinary! Polite, professional and informative Team!! Thank you!!! More

Very Friendly and Efficient! They were able to see us early upon arrival. They shuttled us to nearby shopping. Great service- They were able to see us early upon arrival. They shuttled us to nearby shopping. Great service- More

Everyone we came in touch with was awesome to us. They treated us like family. They treated us like family. More

We dropped our car off for a diagnostic and when we picked it up, it was wrecked/damaged on the front left. Had to call, visit in person, and email repeatedly to get any action. They tried to frame a t picked it up, it was wrecked/damaged on the front left. Had to call, visit in person, and email repeatedly to get any action. They tried to frame a tow truck for the incident, but never provided proof of anything. Service Manager, Chandler Matthews, was aggressive, rude and unprofessional. They finally agreed to fix it and assumed liability. Then they did the sloppiest job possible, the side turn signal light is still missing, paint is still bad, trim is torn up (they didn't even attempt to replace that). When we brought it to the attention of the GM, Armandi Hadjini, he basically said it looked better than it did before because it's an old car. No one leaves their vehicle with a Service dept at a dealership with the expectation that you may get it back in worse condition with damages and that's just too bad. I would NEVER go there again. Take your business to Mercedes of Memphis instead or anywhere else really! More

Service Representative Jay was absolutely amazing! Knowledgeable and personable, could not have asked for a better representative. Knowledgeable and personable, could not have asked for a better representative. More

I am so disappointed with the service department and the lack of communication with the service manager Chandler. I bought a used car May 27th and on June 7th I took my car to get the screen on the sunroof lack of communication with the service manager Chandler. I bought a used car May 27th and on June 7th I took my car to get the screen on the sunroof fixed and A/C fixed. I did not get any updates from anyone no matter how many texts I sent and calls and messages that I left. I only could call the salesperson to ask for his help to get me any information in which he did. I have never had any experience with any company and or business like this before. This is beyond ridiculous. Now after 9 weeks or more that my car was at Mercedes it has now allegedly been at Range Rover for the last 2 weeks. The only update that I get is from the salesperson and it is the same thing that I was told for the last 11 weeks. It is being worked on. I have since emailed the GM three times and not a single reply to my emails. I was told by my salesperson that at least I have a loaner car to drive, as if that will make me feel better. I have paid 2 car notes on a car that I cannot drive. I am not driving what I paid for. This is ridiculous and I will let others know of my experience. I am disappointed because Mercedes is not standing behind their brand name. Not the car but the name is everything. Customer Service does matter! More