Mercedes-Benz of Collierville

I had the great pleasure of purchasing a premium automobile from Mercedes of Collierville. Terry and Larry made me feel welcomed and appreciated. The process was easy with no pressure and lots of TL automobile from Mercedes of Collierville. Terry and Larry made me feel welcomed and appreciated. The process was easy with no pressure and lots of TLC. I would highly recommend this dealership. More

Drive-in service for the discovery of a punctured, but amazingly still inflated tire on a busy morning was met with a "can-do" attitude. The service writer Camden Blake was a pleasure to deal with. amazingly still inflated tire on a busy morning was met with a "can-do" attitude. The service writer Camden Blake was a pleasure to deal with. More

It was difficult establishing an appointment by telephone. I was put on hold each time I called. After holding more than 5 minutes, the line went dead. I was attempting to explain what services I n telephone. I was put on hold each time I called. After holding more than 5 minutes, the line went dead. I was attempting to explain what services I needed, I was told I didn't need an appointment for an oil change. When I arrived for service I received professional excellent service. More

Getting someone in the service department to return a call is like pulling teeth. It's easy to set an appointment for normal service but if there is a warranty related issue, prepare to be completely ign call is like pulling teeth. It's easy to set an appointment for normal service but if there is a warranty related issue, prepare to be completely ignored. I left four messages over a two week period for the rep that looked at an issue with the MB-Tex delaminating in my new 2020 SLC300. Not one call was returned. I was finally given the reps cell number and got ahold of him only to be told I needed to talk to the service manager. I guess it was too much work for him to just have the service manager call me since it was too much of a bother for him to return my calls. I left four messages for the service manager and guess what...not one was returned. I finally decided to message him through the MBC website and, after a couple of days, he responded and asked me for pictures of the issue. Mind you, I had spent an hour at the dealership a month earlier filing the warranty claim, during which time the issue was photographed. They had obviously "round filed" my claim. Calling MB corporate was more disappointing than helpful and left me felling like my vehicle purchase was a big mistake. Turns out that their interiors are not covered under warranty but they would see if they could "offer some assistance" with the cost of the repair. Not what you want to hear when you have a 6 month old car with only 9000 miles and the seat material is self destructing. The best or nothing? Yeah right! Between the treatment I received at this dealership's service department and the lack luster quality in my vehicle (the MB Tex is not the only issue), I'm about ready to cut my losses and go back to Audi. More

They made me feel welcome! My original salesman wasn’t there but Corey Abner and Rich Kraft took awesome care of my husband and I! there but Corey Abner and Rich Kraft took awesome care of my husband and I! More

Excellent and friendly service advisor. Work performed was excellent as well..The dealership was very clean, comfortable and accommodating. I woul definitely recommend Mercedes Benz of Collierville to my was excellent as well..The dealership was very clean, comfortable and accommodating. I woul definitely recommend Mercedes Benz of Collierville to my friends. More

Extremely attentive, responsive and highly professional. I highly recommend Mercedes Benz Collierville. I’ll be glad when courtesy washes start back up as I miss taking my car there for a weekly cleaning. I highly recommend Mercedes Benz Collierville. I’ll be glad when courtesy washes start back up as I miss taking my car there for a weekly cleaning. More

Everyone was so nice and helpful. Ali was my salesman and I can’t say enough how awesome he was to deal with. He made my purchase of a GLC very easy. I can’t say enough how awesome he was to deal with. He made my purchase of a GLC very easy. More

The advisor was knowledgeable and took care of handling the warranty paperwork. The advisor explained that they would definitely take care of the problem and that the service department techs had more than the warranty paperwork. The advisor explained that they would definitely take care of the problem and that the service department techs had more than 200 years experience. If one didn't know it, someone else would know exactly what was wrong. More

This dealership (MB - Collierville) is the only place I will take my Mercedes' the customer service is great and they always work with you to ensure you are receiving the best service. I left the key to a will take my Mercedes' the customer service is great and they always work with you to ensure you are receiving the best service. I left the key to another vehicle in the car I dropped off for service and the dispatch driver wasn't available, Ken was kind enough to bring the key to my home. Looking forward to my next vehicle purchase with the dealership! More