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Mercedes-Benz of Collierville

Collierville, TN

Overview
Reviews
4.7
1,056 Reviews
Call Dealership (901) 316-3535
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4651 South Houston Levee Road

Collierville, TN

38017

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Showing 1,056 reviews

February 02, 2023

Service was delayed without any courtesy update for n progress report. Then, there was the annoyingly overpriced $640 charge for routine oil change and attempted diagnosis of why parking light won’t turn More

by sdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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January 22, 2023

COURTNEY COOLEY WAS THE BEST PERSON I HAVE WORKED WITH AT THIS LOCATION. SHE WAS VERY HELPFUL AND PROMPT. More

by TINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
COURTNEY COOLEY
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January 19, 2023

Service is great. Particyualy Camden. Who has always taken care of me carefully and with great speed. More

by Joseph Amore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camden
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January 10, 2023

Everyone was helpful and friendly. They asked pertinent questions and provided helpful suggestions. We were pleased with the results. More

by gsimpson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Calhoun, Bryan Jacobs
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January 05, 2023

Great team of service professionals! Service performed as indicated and on time! Would recommend this dealership to anyone! More

by Donald 123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Calhoun
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December 28, 2022

EXCELLENT SERVICE. Advisor very competent and helpful. Explained that part was defective and had to fo reorder More

by Adal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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December 06, 2022

I traded my car for a SUV October 1, 2022 and it took over a month for payoff. This resulted in calls and harassing letters from Mercedes Financial Services due to the fact Mercedes Collierville had not More

by lanevanessa78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard and Bryan in finances
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Dec 10, 2022 -

lanevanessa78 responded

Mercedes-Benz of Collierville Dec 6, 2022 lanevanessa78 I traded my car for a SUV October 1, 2022 and it took over a month for payoff. This resulted in calls and harassing letters from Mercedes Financial Services due to the fact Mercedes Collierville had not paid the traded car off. I explained to MFS the car was traded, i was informed to take it up with the dealership but payment was pass due and a negative report would be sent to the credit bureaus. After many daily calls to MB Collierville and voicemails for over a month. I finally received a call back and had to go in a re-sign additional paper work. During this process of waiting for a call back, i was advised to make a payment which would be sent back to me once everything was resolved. However, after speaking to the Byran in finances the first payment on the SUV would be extended one month. Now, I owe additional money and my payment would not be returned. Obviously, someone failed to do what was right with this whole deal and I got caught in the middle holding the bag with a hole in it. I tried endlessly to call the manager Hal Williams to no avail. I guess calling the president of the United States would have been easier. This is my last purchase from this dealership.

November 25, 2022

The service was awesome. Everyone I encountered was professional and very helpful. My service representative was warm and inviting. More

by Zeta76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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November 21, 2022

By far the most professional dealership around! Made the purchasing process hassle free and offered good rates for financing. More

by flobob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Weldon
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November 18, 2022

Everything was done in a timely manner! !! Of course $700 for an oil change is crazy but I shouldn’t have bought a beautiful G Wagon if I couldn’t afford it!!! More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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