Mercedes-Benz of Collierville

Front and rear brake replacement I brought my ML350 in for front and rear brake replacement. Everyone at the dealership was friendly and most helpful. I was told it would take about I brought my ML350 in for front and rear brake replacement. Everyone at the dealership was friendly and most helpful. I was told it would take about 4 hours to complete the service work. I asked about possibly using a courtesy car while the service work was being completed. They said since it was a Saturday, there were no courtesy cars available. We are always offered a courtesy car at the BMW dealership. Other than having to spend 4 hours at the mall across the street because I was stranded, everything went well. To their credit, they did finish the service work about 1 hour earlier than expected. I would definitely recommend this dealership. More

Bonita Saffold's Mercedes-Benz of Collierville Experience The entire team was great, especially Christy, John and Harold. They each played huge role in my purchase experience. From the moment that I walked th The entire team was great, especially Christy, John and Harold. They each played huge role in my purchase experience. From the moment that I walked through the doors, the team made me feel like I was a special customer. Customer Service is huge for me. How a customer is treated on their initial experience can determine a customer's return. Each time I visited the dealership, I was greeted with smiles and friendliness. I left Mercedes-Benz of Collierville feeling like I was a part of their family. More

Very Satisfied Customer My sales person (Veronica Barnes) was extremely helpful and professional. I'm very busy doing the day and Ms. Barnes kept me updated with the process My sales person (Veronica Barnes) was extremely helpful and professional. I'm very busy doing the day and Ms. Barnes kept me updated with the process for the purchase of my new automobile. More

Experience Mercedes Collierville is truly a customer service oriented location. Satisfaction is the goal with every experience. I will use this location for se Mercedes Collierville is truly a customer service oriented location. Satisfaction is the goal with every experience. I will use this location for service whenever needed. The loaner car process is absolutely wonderful. More

Customer Service EXCELLENT!!!! Thanks for ALWAYS taking such great care of my Black Beauty 2014 E-350!!! Always friendly and attentive to our needs. Thanks so much! EXCELLENT!!!! Thanks for ALWAYS taking such great care of my Black Beauty 2014 E-350!!! Always friendly and attentive to our needs. Thanks so much! More

Teresa_experience Veronica and Harold were awsome to work with. Very knowledgeable and pleasant to work with. I shopped over a month for a new car as I could not deci Veronica and Harold were awsome to work with. Very knowledgeable and pleasant to work with. I shopped over a month for a new car as I could not decide which vehicle I wantet to purchase. Each time I came into Mercedes of Collierville they answered my questions, treated me like I was their only customer and did not pressure me to buy. More

Buying a great car with total purchase experience. Everyone was great and exceedingly helpful and professional. The car was great as well. I liked dealing with our sales person and the various mana Everyone was great and exceedingly helpful and professional. The car was great as well. I liked dealing with our sales person and the various managers who became involved. It was obvious everyone was knowledgeable and wanted us to have a great experience. The car was immaculate and the delivery orientation was really cool - if a bit overwhelming. The only thing which might be better would be European delivery option. More

Service Advisor cares about me and my car It's a pleasure to do business with a dealership and service advisor who answers your phone call by greeting you by name, updates you of the service p It's a pleasure to do business with a dealership and service advisor who answers your phone call by greeting you by name, updates you of the service progress and explains all service needs and costs. No surprises and they are willing to offer coupon discounts. Immediate feedback and satisfaction are important as they follow up right away to ensure your service experience meets and exceeds all expectations. More

Very Friendly, Reasonable and Competitive Experience The salesperson I worked with was extremely patient, responsive, and attentive to everything I asked. From the communication, to the information I ask The salesperson I worked with was extremely patient, responsive, and attentive to everything I asked. From the communication, to the information I asked to be provided, to the transparency in the deal-making itself. Entire process was short and relatively painless, handled remotely and out of the dealership, as I requested. The final deal was competitive. Everyone at the dealership was extremely friendly and responsive. More

First Mercedes Service This was my first experience with Mercedes service. It was easy to schedule and my loaner car was ready when I arrived. Doris Merritt did an outstand This was my first experience with Mercedes service. It was easy to schedule and my loaner car was ready when I arrived. Doris Merritt did an outstanding job. A+ for her and Mercedes of Collierville. More