Mercedes-Benz of Collierville

Outstanding Service! The service was Courteous and Prompt from arrival to departure. Brandon Taylor, appeared genuinely concerned with the well-being of both my wife and m The service was Courteous and Prompt from arrival to departure. Brandon Taylor, appeared genuinely concerned with the well-being of both my wife and me. He took the time to explain exactly what was going on at different phases of our service. The dealership appeared to be clean and welcoming, hot coffee and pastry was readily available; my Grandson really enjoyed the Kids play area. More

Great Alan Morgan - Sales and Brandon Taylor - Service are a great team! Alan has been a. Salesperson for us for over a dozen years. Brandon is new but a Alan Morgan - Sales and Brandon Taylor - Service are a great team! Alan has been a. Salesperson for us for over a dozen years. Brandon is new but a great addition to the team. More

Excellent Car Buying Experience Nice, friendly, knowledgable, personable sales representatives. Everyone at the dealership made you feel welcome. Very helpful without feeling pressur Nice, friendly, knowledgable, personable sales representatives. Everyone at the dealership made you feel welcome. Very helpful without feeling pressured. Very good prices on the vehicles also. More

10,000 mile check up This went well and am so glad that it is part of the overall protocol and experience. The only business opportunity I see is that my appointment was This went well and am so glad that it is part of the overall protocol and experience. The only business opportunity I see is that my appointment was originally supposed to take two hours and it actually took four. It was a busy Friday afternoon and I understood the delay, however, it was a little bit of a lengthy wait that I was happy to do but wish I had been told four hours instead of two for planning purposes. That being said I love my car and love that Mercedes takes the time to recommend what it takes to make the car be most efficient. The staff makes me feel like part of the family and did everything they could to make this the most positive of experiences and I so appreciate everyone there. More

Bonita Saffold's Mercedes-Benz of Collierville Experience The entire team was great, especially Christy, John and Harold. They each played huge role in my purchase experience. From the moment that I walked th The entire team was great, especially Christy, John and Harold. They each played huge role in my purchase experience. From the moment that I walked through the doors, the team made me feel like I was a special customer. Customer Service is huge for me. How a customer is treated on their initial experience can determine a customer's return. Each time I visited the dealership, I was greeted with smiles and friendliness. I left Mercedes-Benz of Collierville feeling like I was a part of their family. More

Front and rear brake replacement I brought my ML350 in for front and rear brake replacement. Everyone at the dealership was friendly and most helpful. I was told it would take about I brought my ML350 in for front and rear brake replacement. Everyone at the dealership was friendly and most helpful. I was told it would take about 4 hours to complete the service work. I asked about possibly using a courtesy car while the service work was being completed. They said since it was a Saturday, there were no courtesy cars available. We are always offered a courtesy car at the BMW dealership. Other than having to spend 4 hours at the mall across the street because I was stranded, everything went well. To their credit, they did finish the service work about 1 hour earlier than expected. I would definitely recommend this dealership. More

Experience Mercedes Collierville is truly a customer service oriented location. Satisfaction is the goal with every experience. I will use this location for se Mercedes Collierville is truly a customer service oriented location. Satisfaction is the goal with every experience. I will use this location for service whenever needed. The loaner car process is absolutely wonderful. More

Very Satisfied Customer My sales person (Veronica Barnes) was extremely helpful and professional. I'm very busy doing the day and Ms. Barnes kept me updated with the process My sales person (Veronica Barnes) was extremely helpful and professional. I'm very busy doing the day and Ms. Barnes kept me updated with the process for the purchase of my new automobile. More

Customer Service EXCELLENT!!!! Thanks for ALWAYS taking such great care of my Black Beauty 2014 E-350!!! Always friendly and attentive to our needs. Thanks so much! EXCELLENT!!!! Thanks for ALWAYS taking such great care of my Black Beauty 2014 E-350!!! Always friendly and attentive to our needs. Thanks so much! More

Teresa_experience Veronica and Harold were awsome to work with. Very knowledgeable and pleasant to work with. I shopped over a month for a new car as I could not deci Veronica and Harold were awsome to work with. Very knowledgeable and pleasant to work with. I shopped over a month for a new car as I could not decide which vehicle I wantet to purchase. Each time I came into Mercedes of Collierville they answered my questions, treated me like I was their only customer and did not pressure me to buy. More