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Mercedes-Benz of Coconut Creek - Service Center

Coconut Creek, FL

4.5
299 Reviews

299 Reviews of Mercedes-Benz of Coconut Creek - Service Center

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August 03, 2023

My first visit for service to check my battery on a new car - (300Miles) was not great it took over 3 hours just to check the battery More

by JMANNIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
melissa- She was terrific!
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Aug 07, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 406-1167. We would appreciate the chance to turn your experience around.

Aug 07, 2023 -

JMANNIX responded

I will try again thanks to the influence of your kind Asst. Serv. Mgr., Mellisa Stacy.

August 01, 2023

It was a Excellent Experience and my service advisor Kevin Is always on point when it comes to taken care of my service needs I would highly recommend Mercedes Benz of coconut creek More

by freddie.allen1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Aug 07, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Coconut Creek. We appreciate your recommendation of Mercedes-Benz of Coconut Creek and we hope to be of service again in the future.

July 31, 2023

My service advisor, Phillip Moody, is the best! He always takes great care of me and my vehicle. More

by HeatherE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Moody
Report | Print
Aug 04, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 30, 2023

Promised the car in 2 hours. Delivered it in 4. Never reset the computer so screen reads that the service is now overdue. Called and was told the car needs to be returned AGAIN t More

by spuds1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not important
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Aug 03, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 406-1167 to discuss what we can do to help.

July 29, 2023

Absolutely the best service I have experienced. The service department opens promptly at 7am like clockwork. More

by stefanyaroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berrios
Report | Print
Jul 31, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi Stefanyaroberts, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

The service dept was prompt and courteous and had me out within 1.5 hours. More

by rmedip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Jul 31, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2023

My car was due for the annual service, they did a superb job on time and with especial customer care. Excellent experience. More

by juanpar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Koo
Report | Print
Jul 28, 2023 -

Mercedes-Benz of Coconut Creek responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 24, 2023

Phillip Moode is my service representative. He is very professional, friendly and prompt to response to my calls. Everyone else is also friendly. The quality of services is excellent. I would h More

by K22354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Moode
Report | Print
Jul 27, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

The best Mercedes Benz dealership in South Florida especially regarding service. Will not go anywhere else. More

by Graphbury Smart Solutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzette Berrios
Report | Print
Jul 26, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 20, 2023

Absolutely the best service in South Florida. The service department opens at 7 am and my service advisor is very professional. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Berrios
Report | Print
Jul 25, 2023 -

Mercedes-Benz of Coconut Creek responded

Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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