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Mercedes-Benz of Coconut Creek - Service Center

Coconut Creek, FL

4.5
301 Reviews

301 Reviews of Mercedes-Benz of Coconut Creek - Service Center

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October 16, 2023

My ml350 was diagnosed 2 months earlier because I had a compressor problem. The diagnosis cost was outrageous and I remained to this day without air condition. And soon after that I am left with all sorts More

by pamphileclaude
Service Communication
Recommend Dealer
Yes
Employees Worked With
Koo
Oct 19, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for taking the time to leave us feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 406-1167 when you have a chance. Thank you, and we look forward to hearing from you.

October 16, 2023

was towed there by roadside assistance after a flat tire late in the day, i.e., around 45 minutes before closing. Needed one new tire (but decided to buy two). everyone was very friendly and accommodating d More

by F&R B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 19, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 14, 2023

Philip Moody is always great and my go to. In and out and always keeps me updated. 5⭐️⭐️⭐️⭐️⭐️ More

by shainaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Moody
Oct 16, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 14, 2023

Very expensive for service. They did not wash the car or vacuum which I normally receive as part of my service. More

by Jtc305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Oct 16, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 406-1167. We hope to hear from you.

October 13, 2023

For Smart for two I was charged $347 just for checking the AC A ridiculous cost just for that More

by Hobernal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 16, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (954) 406-1167 so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Coconut Creek

October 01, 2023

I received great service from my service advisor Liz. She was thorough, knowledgeable, friendly and professional. I will definitely go back to her to receive all service needs for my vehicle. More

by Lilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Barrientos
Oct 04, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi Lilo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 14, 2023

My experience was one of the best I ever had experienced with a my sales person. He was compassionate, professional, and clear with expectations and timeline. More

by Shanne26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Sep 18, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

September 11, 2023

Very nice people there are always courteous friendly atmosphere area is spotless snacks and water are available at all times More

by Yaisa123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Sep 15, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

August 25, 2023

I’ve had my best Mercedes Benz experiences at the Coconut Creek dealership. Gonzalo and Phillip are the best! Thank you. More

by Loren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalo and Philip
Aug 30, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi Loren, we are so happy to read such a great review about Mercedes-Benz of Coconut Creek! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2023

As always excellent service. My advisor, Philip Moodie goes above and beyond for satisfaction! Great service department, and quick! More

by JordanM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Moodie
Aug 30, 2023 -

Mercedes-Benz of Coconut Creek responded

Hi Jordanm, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Coconut Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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