Mercedes-Benz of Coconut Creek - Service Center

My service rep Liz Berrios is excellent She always is very professional and has her clients needs first very professional and has her clients needs first More

Mercedes Benz Coconut Creek Service Department overcharges on 70 percent of all parts and labor. overcharges on 70 percent of all parts and labor. More

Best service and follow up care …. Coconut Creek Mercedes deserves customer loyalty!! Fair, honest, go the extra mile. Liz Barrios, outstanding service agent!! Coconut Creek Mercedes deserves customer loyalty!! Fair, honest, go the extra mile. Liz Barrios, outstanding service agent!! More

The staff at Coconut Creek Mercedes-Benz has always been awesome and taken care of my needs for my car. I really appreciate all the support and the professionalism that I receive every time I go. awesome and taken care of my needs for my car. I really appreciate all the support and the professionalism that I receive every time I go. More

I have had an horrible experience with the service department. They called me stating one thing and then change their statement up. I been requesting to speak with general manager and have yet to spea department. They called me stating one thing and then change their statement up. I been requesting to speak with general manager and have yet to speak with him. More

Moody, Deanne, Alex and Warren customer service was EXCELLENT. Great job in the Service Department EXCELLENT. Great job in the Service Department More

Philip Moonie, was, as always professional, courtious and attentive to our needs. He is a tremendous asset to Mercedes and we thank you! attentive to our needs. He is a tremendous asset to Mercedes and we thank you! More

Broughjt my car in for Warranted Haz switch module that was installed and defective for two month. I always clean my car before bringing it in and left some conditioner on the dash and in some places didn' was installed and defective for two month. I always clean my car before bringing it in and left some conditioner on the dash and in some places didn't wipe it all off thoroughly. They took video of that and said that was the cause for them denying the warrantee on the part! I explained to them that the problem started to month ago with the Haz switch failing and that I just an hour earlier had put that conditioner on so it couldn't have went back in time and created the problem! They wouldn't listen, as it gave them the excuse to deny the warranty that they needed. Worst customer service ever as I live just done the block and I wouldn't allow them to touch my car or make me feel like a nuisence again if I had to service my car 30 miles away in Miami or Orlando. Shame on Coconut Creek Mercedes, just really terrible customer service and taking advantage of a veteran. NO RESPECT whatso ever! Terrible!!! More

The entire experience was wonderful. I was kept informed on the care my car was recieving. I was kept informed on the care my car was recieving. More

Brian and Kris in service are amazing! Best customer service we’ve received in a long time. Mercedes Coconut Creek has a customer for life! Best customer service we’ve received in a long time. Mercedes Coconut Creek has a customer for life! More