Mercedes-Benz of Coconut Creek - Service Center

My service adviser Rick was very professional. He explained the service needed and kept me informed of the progress He provided complete personalized service. Thanks Rick explained the service needed and kept me informed of the progress He provided complete personalized service. Thanks Rick More

Very poor customer service Paid to get a new key 🔑 same day turned off car and key was never able to fit in at all. Towed it back there they charged me to “diagnosed” it. After Paid to get a new key 🔑 same day turned off car and key was never able to fit in at all. Towed it back there they charged me to “diagnosed” it. After two days their computer told them that my ignition switch went bad and don’t want to take responsibility for it. They want me to pay alarmist two gran for them to change that part. More

i was lied to I received a letter about replacement of the recalled airbags, so I made an appointment and before I left my house I called the service department ask I received a letter about replacement of the recalled airbags, so I made an appointment and before I left my house I called the service department asking them to check to make sure that they indeed have the parts available to perform the replacement for my specific car (gave them the VIN of my car, too), they checked and called back and said "yes, please come over". I went and they told me they didn't have the parts. Then they said they will order the parts and call me back on Tuesday, of course no call back at all. I am about to buy a new mercedes within a year, and now I know I am not buying from this dealership. Very disappointed. More

Poor Business Practice - Refusal To Honor What Was Promised I purchased a Mercedes E350 two years ago. During the sales demo and during the purchase I was told by the sales representative, sales manager and fi I purchased a Mercedes E350 two years ago. During the sales demo and during the purchase I was told by the sales representative, sales manager and finance agent that one of the nice things about purchasing a Mercedes at Mercedes Coconut Creek is that you will have life long free car washes for as long as you own your car. For the past two years all has been good;however, on April 30, 2018, I was told that effective May 1st, car washes for my vehicle would no longer be free and that I would have to join the car wash club for 199.00 for one year of car washes or 299.00 for two years, or buy a new car or have my vehicle serviced for a one time car wash. I would expect that when making this commitment to a customer at the time of purchase it should be honored as promised. Future policy changes should not be retroactive to what you promised a customer at the time of purchase “free car washes for the life of your car”. I understand implementing new policies, but when promising a customer something you should value and honor your word. The new policy should be effective for all new customers effective May 1, 2018 and not prior customers that were promised for the life of your car. I mentioned my concern to Mike Rispoli Service Manager. He said he would review my concerns and give me call after looking up my VIN and determining how much money I spend on service. It’s been over a week and no follow up from Mike. I would only hope that they would live up and keep their word as promised to all the customers who purchased Mercedes from this Dealership prior to the new policy effective May 1st. Carmine B. More