Mercedes-Benz of Coconut Creek - Service Center

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I hate taking my Sprinters to any Mercedes dealer but then you're forced when there's a recall and they have to fix it. This time it was for the DEF Bluetec system which has been an ongoing problem with then you're forced when there's a recall and they have to fix it. This time it was for the DEF Bluetec system which has been an ongoing problem with all Sprinters. First of all, you can't get the parts you need and then no one knows how to fix the DEF system. There are many parts to check on the recall list but the dealer only checks one thing at a time and then if they think that one thing fixes the issue they stop checking the other parts. This is not the correct way to fix the Sprinters. Many parts work together to fix the DEF system, not just one. Then it seems like each time I went to this dealer something else coincidentally went wrong while the vehicle is there and immediately after I drove it off the lot. And then the service advisors try to explain to you that nothing was their fault, even for not checking something they should have before I drove it away. Thus, my vehicle has been there way too many times and seems to live at this dealer. And now my wallet is being emptied by the dealer because of all the new things going wrong there. More

The personal service is by far the best I have ever experienced. The service personnel are knowledgeable and professional. experienced. The service personnel are knowledgeable and professional. More

I really like your service, take more time than I anticipated, Jose was very professional. anticipated, Jose was very professional. More

This service department is one of the best. In my experience, the work has been performed accurately and timely. I fully trust my professional service representative, Rick Brown. He knows the v In my experience, the work has been performed accurately and timely. I fully trust my professional service representative, Rick Brown. He knows the vehicles and keeps me informed of what work is needed. Months ago I moved to an area closer to another dealership, I still bring my car here for service. More

Very attentive to my needs and were able to do this with short notice I really appreciated it short notice I really appreciated it More

Extremely efficient Was able to take on my problem immediately Arrived and analyzed the notification Waited firvthe completion and very satisfied immediately Arrived and analyzed the notification Waited firvthe completion and very satisfied More

Service dept. was organized. My service was taken care of promptly and professionally. Very pleased with experience. was organized. My service was taken care of promptly and professionally. Very pleased with experience. More

Very responsive, attentive and customer-service driven. Jose and Phillip are both excellent customer service reps. Jose and Phillip are both excellent customer service reps. More