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Mercedes-Benz of Coconut Creek - Service Center
Coconut Creek, FL
299 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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299 Reviews of Mercedes-Benz of Coconut Creek - Service Center
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August 16, 2022
Never had a better experience anywhere, by far the service advisors go above and beyond to satisfy the customers needs, are very professional and welcoming at the same time, I would not hesitate to re service advisors go above and beyond to satisfy the customers needs, are very professional and welcoming at the same time, I would not hesitate to recommend Mercedes of coconut creek and my advisor Liz. More
by Mikeyldho
Employees Worked With
Liz Berrios
August 01, 2022
The service was excellent. I was able to wait for my service and was made comfortable all the time. Jose was supportive and explained everything to me. Thank you I was able to wait for my service and was made comfortable all the time. Jose was supportive and explained everything to me. Thank you More
by Mdja2011
Employees Worked With
Jose
August 01, 2022
Excellent service at service department car was done sooner then was promised, specially I would like to mention the name of Adam Littman for his patience and explanation on details of work was done. I sooner then was promised, specially I would like to mention the name of Adam Littman for his patience and explanation on details of work was done. I highly recommend Mercedes Benz of Coconut Creek More
by 2nudells
Employees Worked With
Adam Littman
July 27, 2022
They arranged with tow truck to pickup my vehicle for a 11:30 AM recall inspection but gave tow truck the incorrect address. Unable to find the address tow truck cancelled the pickup and didn’t advise me a 11:30 AM recall inspection but gave tow truck the incorrect address. Unable to find the address tow truck cancelled the pickup and didn’t advise me although they had my phone number. Ended up driving the vehicle to dealer and spent half a day at the dealership for the brake inspection. The recall inspection advised that the vehicle should not be driven. No one apologized and the service representative was as cold as ice. I have lingering a very bad taste in my mouth. More
by Alton
Employees Worked With
I payed no attention she was so cold.
July 21, 2022
If I could give the specific service advisor Kevin Alexis 10 stars I would. He is deserving of every one. Kevin went above and beyond in his assistance in helping to remedy the issues that we had less than 4 10 stars I would. He is deserving of every one. Kevin went above and beyond in his assistance in helping to remedy the issues that we had less than 48 hours after purchasing a 2 year old CPO GLE 350. Kevin Sir, your professionalism and customer service was impeccable. Your ability to empathize and understand the customer "woes" was welcome. Thank you for what you do. As long as you are there, you will be our go to Service Advisor. Kudos to you Kevin Alexis More
by TWH Inc.
Employees Worked With
Kevin Alexis
July 15, 2022
Great experience! Liz my service advisor was amazing, great customer service, communication and all around service. It was an easy process to drop off my car for servi Liz my service advisor was amazing, great customer service, communication and all around service. It was an easy process to drop off my car for service and pick it up. I did it on my lunch break with time to spare. Five stars all around More
by mariee22
Employees Worked With
Liz
