Mercedes-Benz of Coconut Creek - Service Center

Francis is great. Very knowledgeable and caring about the customers experience. He goes above and beyond for the customer satisfaction. Very knowledgeable and caring about the customers experience. He goes above and beyond for the customer satisfaction. More

The service was fast and the advisor Adam was nice. He suggested what was needed for my vehicle but he wasn’t pushy for me to get the recommended service like most dealerships do. I will definitely get He suggested what was needed for my vehicle but he wasn’t pushy for me to get the recommended service like most dealerships do. I will definitely get my suv serviced here again. More

professional service This dealer offer high quality non-OE parts I hope this parts come with warranty non-OE parts I hope this parts come with warranty More

I'M WRITING THIS NEGATIVE REVIEW OUT OF COMPLETE AND UTTER FRUSTRATION....MBUSA HELP !! My 2015 Mercedes sprinter van has been in Mercedes Benz of Coconut Creek for the past 5 weeks. It has taken UTTER FRUSTRATION....MBUSA HELP !! My 2015 Mercedes sprinter van has been in Mercedes Benz of Coconut Creek for the past 5 weeks. It has taken days and weeks at a time for Mercedes USA corporate to respond to the service department locally and when they do finally send a part it's incorrect or "unprogrammable." MB COCONUT CREEK CONTINUES TO PASS THE BUCK AND CLAIM THEY HAVE NO CONTROL OVER THE SITUATION FOR 5 WEEKS NOW !! There is a simple solution - escalate this issue to whatever level necessary to get this problem solved. The level of professionalism and urgency I've been shown has been very disappointing. My 2015 Mercedes sprinter van has been in Mercedes Benz of Coconut Creek for the past 5 weeks. This most recent repair is absolutely unacceptable and incomprehensible that it hasn't been fixed in 5 weeks !! I have lost 5 weeks of sales and most importantly personal and business income. This has been a hardship for my family too. I imagine if the paychecks of the Mercedes Benz service personnel related to my vehicle being repaired, it would've been fixed three weeks ago. I'M AT THE END OF MY ROPE and am reaching out to get someone's attention at Mercedes Benz. I would gladly update my review should they actually make an organized, concerted effort to fix my vehicle. I'm hopeful this post will get someone's attention Alan F Topreps@aol.com More

Very Goood Service from Jim he is always very informative and friendly excellent service as always and friendly excellent service as always More

Required service due to National Recall. Nothing less than a 5star***** experience from start to finish! Nothing less than a 5star***** experience from start to finish! More

this is the best Mercedes Benz in south Florida highly recommend. I always work with Francis. he is the best always making sure that his costumer service is a1. if you have any problem he will make sure i recommend. I always work with Francis. he is the best always making sure that his costumer service is a1. if you have any problem he will make sure it get done in a perfect timely order. I rate is location %100 = 10/10 More

They provided prompt, friendly and professional service. My service agent was excellent and ensured I was satisfied before I left. My service agent was excellent and ensured I was satisfied before I left. More

Fine work done as promised. As in a short period of time . No extra time as indicated As in a short period of time . No extra time as indicated More

Rick was very helpful as usual. The wait period was minimal and the job was professionally done. The wait period was minimal and the job was professionally done. More