Mercedes-Benz of Coconut Creek - Service Center

Mercedes caused damage to my Smart car engine, not changing the oil 8 months ago, when I paid for full 9 year service on only 35000 miles and caused damage of piston on cylinder one. I bought a S changing the oil 8 months ago, when I paid for full 9 year service on only 35000 miles and caused damage of piston on cylinder one. I bought a Smart in 2013 and everything was great until one year ago in July of 2022, when I took my Smart for 9 year service on only 35000 miles. I wanted Mercedes to check the engine and paid for full service diagnostic. Eight months later, I got engine light on and went back to Mercedes at Coconut Creek, FL, where I have been servicing my Smart for 10 years. They told me, that I need to change spark plugs and ignition coils, which I did the previous year. I agreed, paid USD 3000.00 for it and took my car back home. Two days later, my engine light came on again and I towed the car back to Mercedes. This time, the Mechanic, who specializes on Smart, came back and told me, that my engine is done, and I need to order new engine, which will cost USD 20000.00. I could not believe what was happening. 8 months ago, I asked Smart - Mercedes Benz at Coconut Creek to do a full inspection on my engine?! They said, that I need to change a piston on cylinder one and no one can perform that service at Mercedes, as I need to order new engine, which is more expensive to buy a brand new car. This is how Mercedes treated me after 10 years, the moment the car was paid off, and warranty expired, despite of the fact, that I did care greatly for my vehicle, I trusted Mercedes to do their due diligence, which they did not. Not only, that they did not check my engine, but not changing the oil, caused piston one to get damaged and having in mind, that these cars are no longer imported in the US since 2019, it was impossible for me to find refurbished engine to replace it. This is my experience with Mercedes at Coconut Creek, FL. I do not wish on anybody to go through, what I did experience with them. More

Always a great experience. Kevin, my service advisor, is always professional and friendly. Most important, he keeps me informed of the progress being made during the course of Kevin, my service advisor, is always professional and friendly. Most important, he keeps me informed of the progress being made during the course of the visit and is very good at giving me written estimates of the customer pay work that is recommended. And I would also like to give a special mention to Brion Fitzgerald, Service Manager, who is always available to assist you with any problem you may encounter with warranty coverage. More

Excellent service each time I come in! Friendly personnel from front arrival to service desk Friendly personnel from front arrival to service desk More

The higher diagnostic fee is not applied to your services. This is a ridiculous practice since it would be part of the service anyway. services. This is a ridiculous practice since it would be part of the service anyway. More

Kevin Alexis is an outstanding Service Advisor. Always takes great care of me and my vehicles Always takes great care of me and my vehicles More

This was the 1st time I used this dealership’s service dept. The one closest to me could not get me a rental car during service for over 2 months. I was lucky enough to get Phillip Moody as my service r dept. The one closest to me could not get me a rental car during service for over 2 months. I was lucky enough to get Phillip Moody as my service representative. He went above and beyond to ensure quality service, swift efficiency and transparency in pricing. I will drive out of my way to go to him for my future needs. More

Service department at coconut creek does a great job especially Jose and is very responsive especially Jose and is very responsive More

Just a little slow to actually meet with the service rep at drop off, even with an appointment. at drop off, even with an appointment. More

My drivers side window was not going up after closing the door- I called for an appointment and was scheduled the next day. They were able to diagnose and fix my issue with no cost to me. door- I called for an appointment and was scheduled the next day. They were able to diagnose and fix my issue with no cost to me. More