Mercedes-Benz of Coconut Creek - Service Center

Brought my car in for maintenance and to repair non-functional rear sensors. The maintenance was done properly and received video for same. There were problems updating some software and the car non-functional rear sensors. The maintenance was done properly and received video for same. There were problems updating some software and the car stayed for four days (a loaner was not available). Unfortunately, the rear sensors still don’t work and the car is stalls when accelerating. I will schedule another service with this dealer and hope that the issues get resolved. More

There was a car I wanted to get a Pre-Purchase Inspection (PPI) on, and apparently MB of Pompano Beach doesn't do PPIs (I've run into dealerships in the past that also refuse; likely a liability thing). But (PPI) on, and apparently MB of Pompano Beach doesn't do PPIs (I've run into dealerships in the past that also refuse; likely a liability thing). But thankfully, MB Coconut Creek does. My appointment was with Service Advisor Kristopher K. Kristopher was super cool, and understood exactly what I after when I told him I don't want someone telling me only obvious stuff like a turn signal bulb is out, or tire tread/brake pad thickness; I want someone to take a deep dive into the car, and be my eyes and ears, since the car wasn't local to me. In fact, I didn't ask for a PPI; I asked for a CPO (Certified Pre-Owned) Inspection which is MUCH more detailed and involved than a PPI, as the car has to meet high stringent standards to be eligible for CPO status. In fact, they have to inspect pretty much every single function on the car to ensure its working, as a part of a CPO Inspection. Chris assured me he understood exactly what I was looking for, and told me "There's a specific tech I want to take a look at it." And that's exactly what I wanted to hear. The tech that inspected the car was Carmen. And let me tell you, Carmen went above and beyond. He uploaded twenty four (24) short videos of his inspection process, literally going over every inch of the car, interior, exterior, underside, and mechanical. Its probably the most comprehensive and detail-oriented inspection I've ever had done. Needless to say, I got my money's worth, and then some...and the inspection wasn't cheap at all. So if you wanna check out an MB in the Pompano Beach/North Ft. Lauderdale/Boca Raton area, or you want your MB serviced with someone who's very meticulous and detail oriented, I'd HIGHLY recommend you book with Service Advisor Kristopher K, and ask for Carmen as your technician. You won't be disappointed! More

I worked with Melissa at coconut creek mercedes and she is amazing!!! Highly recommend her to anyone. is amazing!!! Highly recommend her to anyone. More

Bringing my car to this Mercedez Benz in Coconut Creek is always for me.Mr.Kristopher as my advice always give sme lots attention and keeps me posted about the service's time. always for me.Mr.Kristopher as my advice always give sme lots attention and keeps me posted about the service's time. More

My service advisors were excellent. The work done on my car could’ve been done better. The facility is a whole was first class. I look forward to the opportunity of buying another Merce The work done on my car could’ve been done better. The facility is a whole was first class. I look forward to the opportunity of buying another Mercedes. And I was very impressed with the cleanliness of my car after my service appointment. Thank you for doing such a great job. More

Excellent 12 year service on my MB E550. Thanks to Gonzalo (manager), Marco (advisor) , and Roberto (expert technician) for high quality care. Vehicle runs like a new racing car ! Thanks to Gonzalo (manager), Marco (advisor) , and Roberto (expert technician) for high quality care. Vehicle runs like a new racing car ! More

Kevin had me in and outta there in no time! My first time at this dealership and I got a nice welcome upon arrival. Showroom lovely. It was important for me to have a loaner that day and they d My first time at this dealership and I got a nice welcome upon arrival. Showroom lovely. It was important for me to have a loaner that day and they did for me. Daniel helped me with that. More

Service for my tire was excellent. I did not have to wait at the center. I got a Lyft to my destination complementary. I did not have to wait at the center. I got a Lyft to my destination complementary. More

Best dealer for Sprinter Van service by far! !! Fast, accurate diagnostics and great customer service. After being extremely frustrated at another dealer it was wonderful to find the level of s !! Fast, accurate diagnostics and great customer service. After being extremely frustrated at another dealer it was wonderful to find the level of support and professionalism offered by this dealership. Highly recommend and appreciate their service. More

Excellent job at Coconut Creek dealership. They have been servicing my vehicles for over 12 years with complete satisfaction They have been servicing my vehicles for over 12 years with complete satisfaction More