Mercedes-Benz of Coconut Creek

I’ve been a Lexus customer for 14 years. I was so nervous to move over to Mercedes. They have made me feel very welcome. Thank you.. I was so nervous to move over to Mercedes. They have made me feel very welcome. Thank you.. More

I’ve had my best Mercedes Benz experiences at the Coconut Creek dealership. Gonzalo and Phillip are the best! Thank you. Creek dealership. Gonzalo and Phillip are the best! Thank you. More

As always excellent service. My advisor, Philip Moodie goes above and beyond for satisfaction! Great service department, and quick! My advisor, Philip Moodie goes above and beyond for satisfaction! Great service department, and quick! More

I am disappointed. First time purchasing a brand new Mercedes car, and it's quality was very unsatisfactory. First, two door covers were not properly fitted into the do First time purchasing a brand new Mercedes car, and it's quality was very unsatisfactory. First, two door covers were not properly fitted into the door where was a gap between the door and the plastic frame. (fixed) There were also multiple scratches on the exterior of the car (fixed). On the driver side the handle leather was peeling. The brakes keep on making a thumping noise and the sales mangers told us that all of the new Mercedes GLES brakes make this sound. I don't feel very good with this really loud noise. I also finally got my second key today after waiting a week. I am not sure if this is a big deal but it seems like the dealership took another cars key and reprogrammed it to my car (they didn't dispose of the original tag Which says GLE 350 GREEN) my car is red. Now we are waiting on scheduling an appointment for leather works and brakes check but it taking forever. They don't answer our calls and we always have to come physically to the dealership to get any kind of update. Todays update was wait for the call. I don't have time to be going to the dealership every day to ask for an appointment to get my new car fixed. Overall, I am very sad that my dream car came out like this, I have always believed that Mercedes had the best quality in luxury vehicles, but now I really don't think so anymore. More

I'm very happy with this dealership. I had a persnickety issue with a steering wheel squeak. Of course, it wouldn't squeak when I brought it in so they told me to come without an appoin I had a persnickety issue with a steering wheel squeak. Of course, it wouldn't squeak when I brought it in so they told me to come without an appointment if it was happening and a mechanic would come out and listen to it. That's what I did and they tracked down and fixed the issue. Very nice people. More

I recently had a fantastic experience at Mercedes Benz Coconut Creek. Scheduling tints for my new car was a breeze with their easy phone booking system. I was fortunate to work with Marco L., whose exc Coconut Creek. Scheduling tints for my new car was a breeze with their easy phone booking system. I was fortunate to work with Marco L., whose exceptional customer service truly stood out. Marco's extensive knowledge, friendliness, kindness, and patience made the experience remarkable. The Parts Director, Warren, was equally exceptional. I even drove past two other Mercedes-Benz dealerships to come to this location, and I'm glad I did. The spacious waiting area was nice and quiet. Endless hot chocolate is available for the kids. The tinting job was superb, and I couldn't be happier with the entire process from start to finish. Mercedes Benz Coconut Creek has definitely earned my loyalty as the go-to dealership for servicing my car. More

I have 3 Mercedes Sprinters that get serviced here. Always great service and communication by Rick. He's amazing. Great service department. Always great service and communication by Rick. He's amazing. Great service department. More

Very thorough explanation of work to be performed and wait time. I was offered an Uber to take me home as service was going to take longer than I expected. wait time. I was offered an Uber to take me home as service was going to take longer than I expected. More

Andrew took good care of me. They were able to fix the issue same day. All went smoothly and fast. My favorite dealership from now. Thanks! They were able to fix the issue same day. All went smoothly and fast. My favorite dealership from now. Thanks! More

Knowledge of my Mercedes Benz. I was told what’s need to be done. Thanks I was told what’s need to be done. Thanks More