Mercedes-Benz of Coconut Creek

A very pleasant experience. Everyone at the dealership that I came in contact with was professional, courteous and knowledgeable Everyone at the dealership that I came in contact with was professional, courteous and knowledgeable More

This is my 3rd car at this dealership. Always great service in sales and service. Shout out to David F and Natalie in sales department. Always great service in sales and service. Shout out to David F and Natalie in sales department. More

I recently purchased a car from this dealership and I must say, the entire experience was exceptional. My sales person Tod Foster was incredibly knowledgeable and took the time to understand my specific must say, the entire experience was exceptional. My sales person Tod Foster was incredibly knowledgeable and took the time to understand my specific requirements. Tod patiently answered all my questions, providing me with valuable insights into the various models, features, and financing options available. I never felt rushed or pressured, which made the decision-making process surprisingly stress-free and enjoyable. I highly recommend this dealership to anyone in search of a top-notch car buying experience!!! Also Kris Woo was excellent in the service department!! More

Moody, Deanne, Alex and Warren customer service was EXCELLENT. Great job in the Service Department EXCELLENT. Great job in the Service Department More

Philip Moonie, was, as always professional, courtious and attentive to our needs. He is a tremendous asset to Mercedes and we thank you! attentive to our needs. He is a tremendous asset to Mercedes and we thank you! More

Broughjt my car in for Warranted Haz switch module that was installed and defective for two month. I always clean my car before bringing it in and left some conditioner on the dash and in some places didn' was installed and defective for two month. I always clean my car before bringing it in and left some conditioner on the dash and in some places didn't wipe it all off thoroughly. They took video of that and said that was the cause for them denying the warrantee on the part! I explained to them that the problem started to month ago with the Haz switch failing and that I just an hour earlier had put that conditioner on so it couldn't have went back in time and created the problem! They wouldn't listen, as it gave them the excuse to deny the warranty that they needed. Worst customer service ever as I live just done the block and I wouldn't allow them to touch my car or make me feel like a nuisence again if I had to service my car 30 miles away in Miami or Orlando. Shame on Coconut Creek Mercedes, just really terrible customer service and taking advantage of a veteran. NO RESPECT whatso ever! Terrible!!! More

The entire experience was wonderful. I was kept informed on the care my car was recieving. I was kept informed on the care my car was recieving. More

Brian and Kris in service are amazing! Best customer service we’ve received in a long time. Mercedes Coconut Creek has a customer for life! Best customer service we’ve received in a long time. Mercedes Coconut Creek has a customer for life! More

My ml350 was diagnosed 2 months earlier because I had a compressor problem. The diagnosis cost was outrageous and I remained to this day without air condition. And soon after that I am left with all sorts compressor problem. The diagnosis cost was outrageous and I remained to this day without air condition. And soon after that I am left with all sorts of warnings such as: ABS , ESP, Check Engine to name those along others . I started to wander if those things are not warrantied. More

was towed there by roadside assistance after a flat tire late in the day, i.e., around 45 minutes before closing. Needed one new tire (but decided to buy two). everyone was very friendly and accommodating d late in the day, i.e., around 45 minutes before closing. Needed one new tire (but decided to buy two). everyone was very friendly and accommodating despite the late hour. Two new rear tires were promptly installed. Great service! More