Mercedes-Benz of Coconut Creek

Worst customer service and buying experience ever I was at this dealership to get an AMG vehicle. Because the particular model is in short supply, I offered to put down a deposit to secure the vehicl I was at this dealership to get an AMG vehicle. Because the particular model is in short supply, I offered to put down a deposit to secure the vehicle while the deal details were worked out. The dealership refused to take my money. When we finally were working through the deal a few days later, the sales manager Jonathan Goldberg, went silent and wouldn't return my calls that day. It turns out he was busy trying to sell the vehicle to someone else who showed up at the dealership that day. I have written the GM of the store as well as contacted MBUSA about this whole lousy experience. I simply couldn't believe they would sell the car from underneath me while we were actively trying to work out a deal. The GM, Benny Gates, said it wasn't in his dealership's best business interest to sell me the car and didn't apologize at all for his sales manager selling the car from underneath me. I will be warning all my friends and colleagues about my experience here, and I suggest you listen to my review of this dealership. More

Exceptional service! Bill is an awesome sales person. Answered all of my questions and followed up when he said he would. Exceptional service with no pressure. Exactly wha Bill is an awesome sales person. Answered all of my questions and followed up when he said he would. Exceptional service with no pressure. Exactly what you'd expect at a Mercedes Benz dealer!! I'll definitely recommend Bill at Mercedes. More

Great overall experience with Bill Morden Your Activity You reviewed in the last week I went in, interested in a used Lexus RX330 for my wife. Although the price was fair, when I saw and Your Activity You reviewed in the last week I went in, interested in a used Lexus RX330 for my wife. Although the price was fair, when I saw and drove the car, I didn't like it. My salesman Bill Morden was great. He was patient and showed us other inventory. Very knowledgeable. We drove another couple of cars and my wife and I both liked a Saturn Outlook XR. Yes a Saturn Outlook! Out of the blue, my wife and I both really liked the car. The negotiation process was fair and straightforward and did not drag on for hours. We came to an agreement and overall it was the best car buying experience I have ever had. The store is first class and so are the people. Bill is one of the best. To the point, but not pushy or in your face. Although the car was sold as is, a problem occurred a few days later. I called Bill on his day off and he got the problem solved, free of charge. I was very impressed. I'm a believer again. Go to this store. If you are buying pre-owned, speak with Bill Morden. Great service and straightforward! Thank you Bill, Mike and your entire organization. More

Excellent! I have been buying cars for over 40 years. I can state without hesitation that my recent experience at Mercedes Benz of Coconut Creek was the best. My I have been buying cars for over 40 years. I can state without hesitation that my recent experience at Mercedes Benz of Coconut Creek was the best. My salesman Stephen Dimuzio was exceptional. He was very personable and professional. He made the buying experience pleasurable. He along with the General Sales Manager Jonathan Goldberg, worked extremely hard to make the purchase successful. Stephen was quite informative and sensitive to my buying needs. Jonathan worked many hours into the night to make this deal happen. I can state without equivocation that I will purchase my next vehicle from these gentlemen. Stephen Malove More

2015 ML350 Purchace - Awesome Hey Christian, just wanted to drop a few lines on making our SUV purchase the most pleasant experience I have ever had with a car dealership. Your hon Hey Christian, just wanted to drop a few lines on making our SUV purchase the most pleasant experience I have ever had with a car dealership. Your honest, right-up-front, and friendly approach was awesome. To coin a phrase, "you went the extra mile" in your professionalism and service. Thanks a million my friend. John C More

Great Customer Service Luis, was wonderful- the whole process was great from the moment I walked in (: Each question was answered in detail. HANDS DOWN HE IS THE BEST!!!!! Luis, was wonderful- the whole process was great from the moment I walked in (: Each question was answered in detail. HANDS DOWN HE IS THE BEST!!!!! More

Love my new vehicle I am extremely pleased with the over all experience with the purchase of my new vehicle. LaGarrick Gantt took his time and explained the entire proces I am extremely pleased with the over all experience with the purchase of my new vehicle. LaGarrick Gantt took his time and explained the entire process. He is well educated with all the vehicles and is very polite. I will be recommending LaGarrick to my family and friends! More

Highly recommend Mercedes Benz of Coconut Creek The customer service at this dealership was stellar. Glenn Glazer knew his product and answered every question with the highest level of professionali The customer service at this dealership was stellar. Glenn Glazer knew his product and answered every question with the highest level of professionalism. From sales through to financing the overall experience was a pleasure and I would recommend Metcedes Benz of Coconut Creek to everyone. ... And I LOVE my E350. More

Happy Happy with my Mercedes!!! I recently picked up my brand new 2014 C250 Sedan from Mercedes-Benz of Coconut Creek. I must say that I was truly impressed with the service given to I recently picked up my brand new 2014 C250 Sedan from Mercedes-Benz of Coconut Creek. I must say that I was truly impressed with the service given to me. I want to thank Shemron Tomer (Sales Manager), Gino Zevallos (Sales Consultant) & Ryan Struble (Finance Manager). All three of them should be recognized for their hard work and making sure that I am truly satisfied with my new Mercedes! Great Job Guys And Thank you!!!!!!!!! More

Bad experience at the dealer. Alan told me that the only thing he cares about is selling a car. sandy said that we cannot opt out of the paintless dent repair and appearance protection product agreements. thing he cares about is selling a car. sandy said that we cannot opt out of the paintless dent repair and appearance protection product agreements. We do not want them. There were no greeters up front to greet us.The dealership had failed to do the 40000 miles service on the transmission. When told Alan about it his response was the car was sold as asis and furthermore he is not a repair person he only sells car. at that he was my only contact person. On the other hand the service department is great. Mike, Dale and the guys are doing a super job. I would recommend the service at anytime but not the sales department. Its horrible. I am not a happy camper. More