Mercedes-Benz of Coconut Creek

Mistreating Iraq War Veteran My husband and I have been buying Mercedes for over 30 years from Palm Beach dealer so decided to buy with this dealership instead and turn out great. My husband and I have been buying Mercedes for over 30 years from Palm Beach dealer so decided to buy with this dealership instead and turn out great. I told our son who is a Iraq war veteran to go there to purchase a vehicle instead of the Palm Beach dealer he did but unfortunately could not keep the vehicle because of financial issues. He purchase extra coverage on the vehicle and suppose to get his money back but for the last 5 months been dealing with finance manager Scott Boukzam giving him the run around on giving him the money back they owe him. I have called and left a message and not getting any answer from the one we purchased our vehicle from Loxley Thorpe . When you mistreat a war veteran and especially our son the way they have we will not be purchasing another vehicle at this dealership again. More

We had a great experience at this dealership. Todd Foster facilitated our every request and found exactly what we were searching for. Thank you for making purchasing my Mercedes such an enjoyable experience! facilitated our every request and found exactly what we were searching for. Thank you for making purchasing my Mercedes such an enjoyable experience! More

Buying New Mercedes CLA 250 2020 Karina & Mike were great! They answered all our questions & ensured that we were satisfied. Not only were we happy with the purchase but we were extre Karina & Mike were great! They answered all our questions & ensured that we were satisfied. Not only were we happy with the purchase but we were extremely happy with Mike & Karina & they were so very helpful. More

Excellent service!! From the moment I walked in, Karina Viloria, our saleswoman, attended to my needs in the most professional way. She went above and beyond to find me t From the moment I walked in, Karina Viloria, our saleswoman, attended to my needs in the most professional way. She went above and beyond to find me the right car. Her 15+ years of experience selling cares locally and internationally really made the process smooth from beginning to end. She was very knowledgeable on the Mercedes brand and features of every car we test drove. Would highly recommend Karina to anyone looking for a kind and professional service. More

Amazing service I had an amazing experience the sales person was very professional and patient with me I would recommend this dealership to anyone trying to buy a car I had an amazing experience the sales person was very professional and patient with me I would recommend this dealership to anyone trying to buy a car More

Very poor customer service Paid to get a new key 🔑 same day turned off car and key was never able to fit in at all. Towed it back there they charged me to “diagnosed” it. After Paid to get a new key 🔑 same day turned off car and key was never able to fit in at all. Towed it back there they charged me to “diagnosed” it. After two days their computer told them that my ignition switch went bad and don’t want to take responsibility for it. They want me to pay alarmist two gran for them to change that part. More

Working with Nicole Lemon was a PLEASURE!! I had the great fortune of working with Nicole Lemon at Mercedes-Benz in Coconut Creek and she may be the kindest, most honest and hardest working sal I had the great fortune of working with Nicole Lemon at Mercedes-Benz in Coconut Creek and she may be the kindest, most honest and hardest working salesperson I may have ever met in my life! I felt so lucky to have had her as my sales person and I cannot recommend her highly enough! She will definitely get repeat business! Highly recommend! She really deserves 10 stars!! More

i was lied to I received a letter about replacement of the recalled airbags, so I made an appointment and before I left my house I called the service department ask I received a letter about replacement of the recalled airbags, so I made an appointment and before I left my house I called the service department asking them to check to make sure that they indeed have the parts available to perform the replacement for my specific car (gave them the VIN of my car, too), they checked and called back and said "yes, please come over". I went and they told me they didn't have the parts. Then they said they will order the parts and call me back on Tuesday, of course no call back at all. I am about to buy a new mercedes within a year, and now I know I am not buying from this dealership. Very disappointed. More

Poor Business Practice - Refusal To Honor What Was Promised I purchased a Mercedes E350 two years ago. During the sales demo and during the purchase I was told by the sales representative, sales manager and fi I purchased a Mercedes E350 two years ago. During the sales demo and during the purchase I was told by the sales representative, sales manager and finance agent that one of the nice things about purchasing a Mercedes at Mercedes Coconut Creek is that you will have life long free car washes for as long as you own your car. For the past two years all has been good;however, on April 30, 2018, I was told that effective May 1st, car washes for my vehicle would no longer be free and that I would have to join the car wash club for 199.00 for one year of car washes or 299.00 for two years, or buy a new car or have my vehicle serviced for a one time car wash. I would expect that when making this commitment to a customer at the time of purchase it should be honored as promised. Future policy changes should not be retroactive to what you promised a customer at the time of purchase “free car washes for the life of your car”. I understand implementing new policies, but when promising a customer something you should value and honor your word. The new policy should be effective for all new customers effective May 1, 2018 and not prior customers that were promised for the life of your car. I mentioned my concern to Mike Rispoli Service Manager. He said he would review my concerns and give me call after looking up my VIN and determining how much money I spend on service. It’s been over a week and no follow up from Mike. I would only hope that they would live up and keep their word as promised to all the customers who purchased Mercedes from this Dealership prior to the new policy effective May 1st. Carmine B. More

Called about a used car listed When I called I asked for the salesperson of the year? Some guy named Jeff got on the line, asked him if he was a great salesperson, replied he worked When I called I asked for the salesperson of the year? Some guy named Jeff got on the line, asked him if he was a great salesperson, replied he worked for Mercedes for 15 years. Then in a grating tone...what do you want?? Told him what car and vin number I was looking at, he called back said sorry it was sold. OK. .........Next question from a GREAT salesperson, I have other vehicles that you might be interested in!, or anything in particular you are looking for? If I get something similar in, can I call you? etc etc. Noooo just goodbye Do car dealers send their people to some universal training center on how to be incompetent sales people with attitudes? More