Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Coconut Creek
Coconut Creek, FL
631 Reviews
Mercedes-Benz of Coconut Creek is the premier destination for all things Mercedes-Benz in Broward County. Located in Coconut Creek, our dealership serves residents from Fort Lauderdale, Pompano Beach, and Boca Raton, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Coconut Creek has it all. Visit our website to learn more, and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 631 reviews
January 27, 2022
Sorry to add this negative review but this dealership asked for it. I tried resolving my issue several times to no avail. Michael Kanen, and Scott in Finance wont return my phone calls. I purchased an ex asked for it. I tried resolving my issue several times to no avail. Michael Kanen, and Scott in Finance wont return my phone calls. I purchased an extended warranty for my car September 2020. I sold the car October 20, 2021 to Carmax and provided prove to Michael Kanen the same day. They did tell me I will be receiving a check for the prorated portion left on the warranty. I contacted Mercedes Benz customer support and was told my warranty was cancelled December 20.21, two months after I requested the cancellation. They are now blaming the post office for a dealay in my check. They wont tell me the date of cancellation they are using or how much was allegedly sent to me. My next plan of action is to go to Mercedes Benz of Coconut Creek on a busy week end day and advise every customer present the difficulties I have had with this dealership. More
by Poormansbmw
Employees Worked With
Michael Kanen, Scott
December 04, 2021
Pls do not have Liz as your service advisor. This dealership does not care about making their customers happy, they are very money hungry before satisfying their customers. Liz wanted me to do her jo dealership does not care about making their customers happy, they are very money hungry before satisfying their customers. Liz wanted me to do her job and call the warranty company because she couldn’t wait an 5 minutes on hold for somebody. More
by dori.chin4
Employees Worked With
Liz Berrios
November 18, 2021
My car has 300 miles on it. I took it to the service department because it has a significant issue. They told me I did not have an appointment and they could not help me, they offered me an appointment department because it has a significant issue. They told me I did not have an appointment and they could not help me, they offered me an appointment in January 2022 (3 months away). The place is horrible, I have a brand new Mercedes’ and they will not service it. Very disappointing place. More
by Mike
Employees Worked With
Service Advisors.
November 16, 2021
My car it no was clean with detail they delivered dirty with water spots and dog hair in the seat , the rug was with dust and the panels was very dirty ( this is why I was looking for a detail cleaning no with water spots and dog hair in the seat , the rug was with dust and the panels was very dirty ( this is why I was looking for a detail cleaning no a basic cleaning ) More
by Fio
Employees Worked With
Jim
November 13, 2021
Poor service. I have attempted 3 times to replace the center brake lamp on my vehicle, but I keep getting the run around from my service advisor. I don’t think he cares about me as a customer. center brake lamp on my vehicle, but I keep getting the run around from my service advisor. I don’t think he cares about me as a customer. More
by KCG
Employees Worked With
Service
November 08, 2021
There very professional. And they caee about there customers. I would recommend this dealership to all that I come in contact with that drives a Mercedes... customers. I would recommend this dealership to all that I come in contact with that drives a Mercedes... More
by RMB
Employees Worked With
Phillip Moodie
October 27, 2021
Our experience at Merced Benz of Coconut Creek has been a very positive and pleasant one. The service representative was knowledgeable and very helpful, with good communication and promptness. The work done very positive and pleasant one. The service representative was knowledgeable and very helpful, with good communication and promptness. The work done on the car was excellent and so appreciated receiving the car back so clean and sanitized. I have had a Mercedes for almost thirty years and their service is the best. Rosanna More
by Valentina1447
Employees Worked With
Francis Jose
