Mercedes-Benz of Coconut Creek

WORST experience ever buying a car! !! No haggle deal OK'd on the internet and minutes after arrival the sales manager, Locksley, sends the salesman, David Gardener, back to state he bel !! No haggle deal OK'd on the internet and minutes after arrival the sales manager, Locksley, sends the salesman, David Gardener, back to state he believes my SL 400 with 40,000 miles (that has been maintained since new at Naples MB) might have engine problems and he has to add $2,000 to the deal. Really, what engine problem could be fixed with only $2,000 on a Mercedes??? I laugh and say; "So much for no haggle, give me my keys and I'll be on my way." The sales manager makes David stall me for 16 minutes before he decides that my car most likely has no problem and they'll honor the internet deal. David says; "We are a for profit business." Reluctantly I complete the deal and leave with a $55,000 plus S550 convertible and 20-minutes into my drive home the dashboard leather pulls away and I call David. He says; "Yes, we repaired that and will have to order a new dash and will take care of it as soon as it arrives." Apparently it was patched and not fixed to Mercedes standards and they knew it! I spend the next three months never getting one return call from Locksley (left him 6 messages and four text messages) and all along being told (6 phone calls) and texted (12 texts) by David profusely promising that the dash was ordered through Warren in the parts department and when it comes in it will be replaced. Now 3 1/2 months later no return calls from David, Locksley or Warren. This Mercedes dealership from my perspective is run like a classic used car operation and NOT A Mercedes dealership. Do not buy a car here!!! More

Arthur Dilworth was great in helping us selecting the vehicle of our choice. He was patient and made the whole transaction smooth and pleasant. vehicle of our choice. He was patient and made the whole transaction smooth and pleasant. More

Poor post sale service with slow (no) response to requests. Delivered with 1/4 tank gas. requests. Delivered with 1/4 tank gas. More

Service for my tire was excellent. I did not have to wait at the center. I got a Lyft to my destination complementary. I did not have to wait at the center. I got a Lyft to my destination complementary. More

Super helpful and easy to work with! They made the whole process very easy to work through. They made the whole process very easy to work through. More

Best dealer for Sprinter Van service by far! !! Fast, accurate diagnostics and great customer service. After being extremely frustrated at another dealer it was wonderful to find the level of s !! Fast, accurate diagnostics and great customer service. After being extremely frustrated at another dealer it was wonderful to find the level of support and professionalism offered by this dealership. Highly recommend and appreciate their service. More

Sales agents were helpful during the sale process, but they are not very responsive afterwards. they are not very responsive afterwards. More

Great service! I love my car and everything was seamless! I purchased a pre-owned certified vehicle and it is perfect. We found it on the website and drove over and I love my car and everything was seamless! I purchased a pre-owned certified vehicle and it is perfect. We found it on the website and drove over and purchased! We are so pleased. More

I purchased a pre-owned vehicle and within two days had to bring it on for service due to an engine coolant leak. The leak should have been detected during the car inspection but was apparently missed. To to bring it on for service due to an engine coolant leak. The leak should have been detected during the car inspection but was apparently missed. To their credit, they shipped it to a BMW dealership for repairs and are not charging me, but this has questioned my confidence on how thoroughly they inspect pre-owned vehicles. More

Excellent job at Coconut Creek dealership. They have been servicing my vehicles for over 12 years with complete satisfaction They have been servicing my vehicles for over 12 years with complete satisfaction More