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Mercedes-Benz of Coconut Creek

Coconut Creek, FL

Overview
Reviews
Vehicles
4.5
626 Reviews
Mercedes-Benz of Coconut Creek is the premier destination for all things Mercedes-Benz in Broward County. Located in Coconut Creek, our dealership serves residents from Fort Lauderdale, Pompano Beach, and Boca Raton, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Coconut Creek has it all. Visit our website to learn more, and schedule a test drive today.
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4250 N State Rd 7

Coconut Creek, FL

33073

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Showing 626 reviews

December 22, 2022

Worst car buying experience ever in more than 50 years of buying cars. Can not trust the sales people on their word. Told I would get things when I bought the car, relied on that, they they failed to provi More

by steveshoob
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe Anzalone, Locksley Thorpe (now out for medical reasons), twice told an Anne would get involved, never heard from. Receptionist is great.
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Dec 27, 2022 -

Mercedes-Benz of Coconut Creek responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Coconut Creek take our reviews very seriously. Please call our General Manager at (954) 406-1167 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Jan 11, 2023 -

steveshoob responded

So, I did as the above told me to do, from the dealer, and the number listed above did not get me to the GM. Tried various options, eventually went back to sales and I spoke to Anne, a Sales Manager. Anne was great and while on the phone with her she spoke to Joe about my issue (failure to get me the car manual as he said he would). Last week he told me the ordered manual was in he would get it and FedEx it to me on Friday, he never picked it up, never communicated to me an additional delay, and did not reply to three messages I left him. This could prove to be a happy ending, but Joe was a nightmare for me, telling me things he would do but did not, compounding it by not returning messages from me. Horrible sales experience, horrible communication skills. Anne on the other hand was great in my conversation with her and has done discussed follow-up. I now hope and believe the car manual I was told I would get will happen because of Anne, despite Joe’s inept involvement. Joe asked for referrals, that will not happen, if I refer anyone to you all at MB of CC it will be Anne. 🤞that my issue will soon be resolved thanks to Anne Lopatin. I will never contact Joe again to buy a car, nor send him referrals.

December 22, 2022

This is our second time buying at the dealer and we recommend this dealer. Our sales advisor was Wade. Great experience again. More

by Humberto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wade Cansler
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Dec 27, 2022 -

Mercedes-Benz of Coconut Creek responded

Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Coconut Creek. If you ever need help, just give us a call. Happy motoring!

December 22, 2022

This has been my 3rd car from the dealership. Joshua Garmon has always been my salesman and I wouldn't change a thing! Every time its always been a great experience!! I recommend him to all of my More

by karissadesn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Garmon
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Dec 27, 2022 -

Mercedes-Benz of Coconut Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 19, 2022

Excelente service especially on Saturdays, employees ready on time to work, fast attendance, perfect time frame work done. More

by hancumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Dec 22, 2022 -

Mercedes-Benz of Coconut Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

December 13, 2022

Easy appoint very good transportation, quick and easy service. Very professional employee! Always great service !! More

by jezze013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria,Mark
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Dec 16, 2022 -

Mercedes-Benz of Coconut Creek responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Coconut Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

December 12, 2022

Not too pleased with the trust and quality of information I'm getting. Wish to sell my Suv and be done. More

by Ricardo.collings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
J.D.
Report | Print
Dec 15, 2022 -

Mercedes-Benz of Coconut Creek responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Coconut Creek. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 406-1167. We hope to hear from you.

December 09, 2022

Only dealership I would ever take my vehicle to for service. Highest quality of customer service. More

by Marshall1062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Barrios in service. Alan in Sales
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Dec 13, 2022 -

Mercedes-Benz of Coconut Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 06, 2022

My service advisor, Rick, was so nice - and efficient. My service experience was good and my car was ready when it was supposed to be. More

by dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Dec 09, 2022 -

Mercedes-Benz of Coconut Creek responded

Hi Dale, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2022

Simply amazing as always. Liz and her staff are very welcoming and caring to my cars care More

by Barberdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Berrios, Christian Izzarry
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Dec 09, 2022 -

Mercedes-Benz of Coconut Creek responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 05, 2022

Service team is always professional and courteous. The service team keeps you up to date on the progress of your vehicle. More

by tom.m
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam LITTMAN
Report | Print
Dec 09, 2022 -

Mercedes-Benz of Coconut Creek responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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