Mercedes-Benz of Coconut Creek

Worst ever car buying experience! This was my third Mercedes purchase at this dealership and until this purchase, everything was great. The salesman, Arthur, lied to me several times This was my third Mercedes purchase at this dealership and until this purchase, everything was great. The salesman, Arthur, lied to me several times and tried to coerce me into purchasing insurance for something I didn’t need and didn’t ask for. When I questioned it, he lied and told me it was mandatory. One of the finance managers, Ariel, then told me that even though I didn’t want either of the extra insurance packages they added to my contract, even though I didn’t want them, that my payment wouldn’t change. When I asked him to explain how getting rid of 1400.00 worth of add ons wouldn’t change my payment, he couldn’t explain it. I was told by Ariel and Arthur that the documents were ready and all I needed to do was sign them. An hour later, i was still sitting in the showroom waiting to sign the contract. No one could tell me what the holdup was. When my husband went to the finance area, they were sitting there eating lunch and had done nothing with my paperwork. I understand that people have a right to eat lunch, but I was told everything was ready and that it should only take 15 minutes to complete the signing process. I’ve purchased many cars in my life, and this was unequivocally THE WORST EXPERIENCE ever. The level of unprofessionalism I experienced was beyond unacceptable. I won’t be purchasing another vehicle from Mercedes Benz of Coconut Creek. More

The most ever bad experience that I got in purchasing a car, sure you will get much better experience with other non luxury brands and sure for less than more half the price of Mercedes Benz. This is how I car, sure you will get much better experience with other non luxury brands and sure for less than more half the price of Mercedes Benz. This is how I got the delivery of my CPO, GLE 2024 of total price of $93,000.00. Very dirty interior with accumulated dirts which never cleaned yet. The dealer decide to save money and not spending money for preparing the Gle 450 2024 model which is 10 month old only & deliver it as it is. Not even single feature in the car was explained while delivery. More

Cars are not up to par for delivery as I had to go back and ask them for the wheel lock, they couldn't find it so they just removed the the lock nuts on the wheel and didn't replace all the studs. Car als and ask them for the wheel lock, they couldn't find it so they just removed the the lock nuts on the wheel and didn't replace all the studs. Car also had paint marks on it and had to be sent back twice for wash and buff. Low grade dealership. Delray 100 times better More

I worked with Melissa at coconut creek mercedes and she is amazing!!! Highly recommend her to anyone. is amazing!!! Highly recommend her to anyone. More

Amazing experience with Julius from Coconut Creek Mercedes-Benz who sold me my beautiful new GLE350! He was kind, considerate, personable, communicative, and effective in helping me to purchase my ne Mercedes-Benz who sold me my beautiful new GLE350! He was kind, considerate, personable, communicative, and effective in helping me to purchase my new vehicle. He was a true pleasure to work ! He reassured me that, if I needed any help with my new SUV -- even after I left the dealership -- he would be there to help! I will definitely be going back to Coconut Creek for any future vehicles and will recommend my friends and family to do the same. 10 / 5 Stars!!! Thank you!!! More

Bringing my car to this Mercedez Benz in Coconut Creek is always for me.Mr.Kristopher as my advice always give sme lots attention and keeps me posted about the service's time. always for me.Mr.Kristopher as my advice always give sme lots attention and keeps me posted about the service's time. More

I am extremely disappointed at this “luxury dealership”. I’m a client for over 15 years and I just trade in my old lease with them, at the sales point it was all flowers and then the nightmare dealership”. I’m a client for over 15 years and I just trade in my old lease with them, at the sales point it was all flowers and then the nightmare began. The same day the airbag light turned on, and I had to leave my brand new car at the dealer for another 4 days so they could fix it, then they took a payment that they were not supposed to from my account and I have been trying for a month to have my money back and they refused to refund me. The manager Locksley were VERY rude to me, cutting me off and not letting me explain, then he hang up on me. Now they are blaming on the miles t of tie old car when they accepted the deal as is. Unacceptable I feel robbed and disrespected! More

My sales rep Fabi was excellent was patient with me understood what i wanted and made it happened understood what i wanted and made it happened More

From the GM to the sales manger and the sales person were a great to work with. I appreciate the transparency and great service they provided. a great to work with. I appreciate the transparency and great service they provided. More

We have purchased Mercedes through Jeff Boraks for years and even though we moved to South Carolina, we decide to still go through him. Jeff made the process easy and very quick for being 400+ miles away! and even though we moved to South Carolina, we decide to still go through him. Jeff made the process easy and very quick for being 400+ miles away! More