Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Clearwater
Clearwater, FL
519 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 519 reviews
February 23, 2018
Joe is amazing Joe never fails to find the exact car for me at the payment I want. I don’t know how he does it, but he’s got my business as long as he’s around!! Joe never fails to find the exact car for me at the payment I want. I don’t know how he does it, but he’s got my business as long as he’s around!! More
by Ncarter77
Employees Worked With
Joe Reviere
February 15, 2018
......like a bad dream......sales tactics you wouldnt expect BUYER BEWARE!!! I have to admit I was really caught off guard and shocked at the shady sales tactics and absolutely horrible customer service I recen BUYER BEWARE!!! I have to admit I was really caught off guard and shocked at the shady sales tactics and absolutely horrible customer service I recently experienced at Lokey Motor sales. Lokey Motors claims they are 100% dedicated to providing a no pressure, hassle-free Mercedes-Benz retail buying experience for all customes....well the reality was quite different from that when my partner and I attempted to purchase a pre-owned vehicle recently. We had been looking around for a while when my partner, Terry Cosden, spoke to a sales rep about a 2011 Mercedes C-class they had listed for sale. Terry spoke with Mr. Paul Brown, a sales agent, on Feb 5th about the vehicle which they had listed for $11,800.00. After speaking with Mr. Brown several times about the car Terry asked him if they would take an offer of 10,300 for the vehicle and told him our offer would have to include everything and be an "out the door" price at that was all we had to spend at the time. Mr. Brown stated he would need to consult with his manager, Mr. Charlie Mohr, to see if that offer could be accepted. After speaking to his boss, Mr. Brown called Terry back and said they would take that offer and to come on over to the dealership. We didnt make it that day but we planned on going a few days later on Friday, Feb.9th. I told Terry before we got in the car to go meet Mr. Brown at Lokey, to please just first call him back one more time and confirm that they were willing to accept our offer of $10,300.00 (we were prepared to pay cash on the spot) so that we didn't waste an hours worth of driving if they werent going to accept it. Well Mr. Brown again confirmed they would and told Terry "come on down and lets get you in that car". When we arrived we were met by another sales rep, Mr. Rick Brandstetter, who stated the car was not available for that price and that the sales rep Terry made arrangements with was not there but said he could show us another vehicle "more in our price range", which they had pulled up front for us to see prior to us arriving which we had no interest in. So it seemed apparent to us they had no intention of honoring the offer we had made them and they knew that when they told us to come on down, in an apparent bait and switch type shady tactic to get us on site and attempt to sell us another car we had no interest in. Not the way a customer would expect to be treated at a Mercedes Dealer. And if we thought the sales manager would work this out we were out of luck. He proceeds to tell us the car we were interested in was a beautiful car and so nice that there was no way that he could let the car go for our 10,300 offer because it was a 14,000 vehicle. Apparently he was unaware that his dealership had it listed for 11,800. So the sales manager , Charlie Mohr ,has 2 very upset and disappointed customers who feel that they were at the very least misled into believing they could get the car for the amount they offered. So what does Mr. Mohr do? He so graciously and smugly informs us he would sell us the car for the exact same amount they had it listed for online or to put it another way he would let us purchase the car for the same price that they would offer any Joe blow walking in off the street. Gee how generous. It must just have been Lokey motors way of showing their reputation for outstanding customer service!! Well , if that was the case Terry and I thought they failed miserably. Two very unhappy and unsatisfied potentional customers, Mark Stottlemyer and Terry Cosden Tampa, Florida More
by Mark S and Terry C
Employees Worked With
Charlie Mohr , Paul Brown, Rick Brandstetter
November 01, 2017
Condescending & Calls people a liar Worked with Rick on a used CPO Mercedes. Thought he was going to be straight shooter and easy to deal with salesperson, until we showed up on the lot. Worked with Rick on a used CPO Mercedes. Thought he was going to be straight shooter and easy to deal with salesperson, until we showed up on the lot. Started talking about the car and pricing and he became combative about if they could do any better on the price and I came from 1:30 away for this car, so I was really trying to go home with the car. When we asked about a possible discount if we purchased this used vehicle for my MIL and then a new GLS 450 for my wife if there was anything better they could do on the price. He said "what do you mean anything we can do? Why would we do any better?" Well I dont know Rick....maybe because we are purchasing another $80k car from you and that there may be incentive to work together. He then proceeded to trump his own rudeness in relation to the other deal we were deciding about by saying "And honestly, I don't believe that you even have another deal or that the other deal exists at all." So I handed the keys to the used car back to him and said we wont be purchasing this car from you since you have decided to question our integrity and call me a liar. I had already offered to show them the sales sheet for proof in order to negotiate the deal. As we were walking to our car he proceeded to yell that he didnt call us a liar, just that he didn't believe there was another deal. I have never been spoken to by another Mercedes dealer or any car dealer before like that. So great job Rick on your sales technique...it only solidified me purchasing from MB of Wesley Chapel! More
by Ross Berling
Employees Worked With
Rick Brandstetter
October 16, 2017
Dealership that cares I drive 80 miles and pass several other dealerships in order to deal with this group of professionals and have never been disappointed. My second purc I drive 80 miles and pass several other dealerships in order to deal with this group of professionals and have never been disappointed. My second purchase and will continue... More
by judy512
Employees Worked With
Karen Williams, Jason Good, Russel Bauer, Nicole Quezada
August 30, 2017
Great experience. This is the second time I purchase a car from this location and specifically from Russel. The service and expertise are above standard. The entire t This is the second time I purchase a car from this location and specifically from Russel. The service and expertise are above standard. The entire team aims to exceed the customer's expectations. More
by Happy Customer
Employees Worked With
Karen Williams, Russel Bauer
August 29, 2017
Great Experience! A great experience with Russ and the Lokey team! Going from one lease into another was painless. They really respected my time and made me feel so w A great experience with Russ and the Lokey team! Going from one lease into another was painless. They really respected my time and made me feel so welcome during the entire process. This is definitely a no hassle, honest and very respectful team that I would highly recommend. More
by Debra
Employees Worked With
Russel Bauer, John Sauer
August 29, 2017
Dealership that goes the extra mile. This dealership focuses on the customer and the customer experience, have purchased 4 Mercedes and everything from buying to service is a pleasure. Wi This dealership focuses on the customer and the customer experience, have purchased 4 Mercedes and everything from buying to service is a pleasure. Will definitely purchase from them again. More
by Mercedes guy 1961
Employees Worked With
Russel Bauer, Dan Polen
July 15, 2017
Russel Rocks!!! I have to thank Russel Bauer for being very patient with me throughout my car search! I really wasn't ready to get rid of my old Benz but it was time. I have to thank Russel Bauer for being very patient with me throughout my car search! I really wasn't ready to get rid of my old Benz but it was time. I went to a few other dealerships to test drive other brands but some of the so-called dealerships that advertise great customer service failed to deliver. Russel never once said to me that he couldn't make time for me nor did he rush me to make a decision. Russel sets the bar for car sales professionals! If you are looking for top notch customer service and professionalism, Russel is your guy! More
by SaltyGal
Employees Worked With
Russel Bauer
June 13, 2017
Wonderful experience! Great customer service. This was my very first time leasing a vehicle and it was my first Mercedes-Benz! They made this a wonderful and memorable experience. This may not be This was my very first time leasing a vehicle and it was my first Mercedes-Benz! They made this a wonderful and memorable experience. This may not be a big deal for most dealers and buyers but this was something I've been dreaming about for years, and finally I got my first Benz. After this, I am converted forever and will probably be loyal to this brand for life. Thanks for making this experience a positive one, and for taking the time to answer all of my (and my boyfriend's) many questions. I would recommend this dealership to anyone if they're wanting a no hassle, honest, and friendly team! More
by Arias S.
Employees Worked With
Karen Williams, Wes Crane, Marc Sexton
June 08, 2017
What a wonderful car-buying experience! My wife and I decided to see if we can find a good Memorial Day sale for a car since my Audi lease was almost finished. Thank goodness we decided to c My wife and I decided to see if we can find a good Memorial Day sale for a car since my Audi lease was almost finished. Thank goodness we decided to check Mercedes deals. We worked with the best salesperson ever, Sandy Ammerman. We've been buying cars with Sandy for more years than I care to admit. Anyway, as luck would have it, she had exactly what I was looking for (GLE) on the lot and it was a demo (which is almost never available). Sandy worked very hard to creatively make sure I got every possible discount to insure that we got the most for our money. It really was the best no-haggle price offer ever. She did such a great job, we decided to purchase a new car for my wife too while we were at it. (a two-fer!) Nicole Quezada, the sales manager, was involved and supportive and was very helpful throughout the experience. Karen Williams was wonderful at making the financials work and preparing all the paperwork. It was as quick and painless as it can be. You can ask her anything and she'll patiently explain and clarify the documentation and applications for you in a snap. Super organized, quick, efficient and alot of fun too! I've been buying cars for a long time and this was the quickest and easiest purchase I've ever made. Its the best best dealership selling the best cars. I highly recommend Sandy and the folks at Lokey! Forget the stress of car buying and let them make you feel like family! More
by LS
Employees Worked With
Karen Williams, Sandy Ammerman, Nicole Quezada
