Mercedes-Benz of Clear Lake | Page 5

Ruby was attentive and communicated progress through our wait. She wad very effective in informing my husband and I. wait. She wad very effective in informing my husband and I. More

I value the advice of Shane Krem, my right hand at Mercedes Benz of Clear Lake and take his every word seriously. Even on days when I just drop in for him to check how the beast is doing. He gives me Mercedes Benz of Clear Lake and take his every word seriously. Even on days when I just drop in for him to check how the beast is doing. He gives me that look, that says you worry too much. So Service A, today was a breeze as usual and I returned home feeling I am the luckiest girl in the world. Thank you 🙏🏾 Shane. More

Zeke is always great to work with appreciate quick response. Nice loaner car appreciate the convenience. response. Nice loaner car appreciate the convenience. More

The estimates were provided correctly. They also offered free ride to and from the dealership to home. Would visit them again for service requirements. They also offered free ride to and from the dealership to home. Would visit them again for service requirements. More

Thank you for finding the problem my Benz ha and fixed the problem. I know the Mercedes Benz have very r part service. Again thank you. Thank you Madison for keeping me in the loop of what was going on to the problem. I know the Mercedes Benz have very r part service. Again thank you. Thank you Madison for keeping me in the loop of what was going on to get the Benz died and back to me. Thank you More

Thank you for your excellent work that your service has done today. I appreciated for helping me. done today. I appreciated for helping me. More

Our experience with this dealership was nothing short of disappointing, and it reflects poorly on the Mercedes brand. Jair Sempero, the salesperson assigned to us, demonstrated unprofessionalism and a lack disappointing, and it reflects poorly on the Mercedes brand. Jair Sempero, the salesperson assigned to us, demonstrated unprofessionalism and a lack of respect for our time throughout the process. Initially, we negotiated a deal on a CLE that sold before we could see it. Instead of offering alternatives, Jair simply dismissed us with a text saying the car was sold. A week later, I discovered another CLE on their website and scheduled an appointment for my wife and me to view it. She even took time off work to attend. Jair initially tried not to honor the price we had agreed upon for the first vehicle but eventually relented after multiple texts. When we arrived, the car was dirty, with oily handprints all over it from the service team removing a wheel. Upon inspecting it, I found the plastic wheel well sitting inside the trunk, missing from the car. Jair tried to brush this off, claiming it still needed to be ordered and was "safe to drive." I then noticed a wiring harness hanging over the front wheel and asked if that seemed safe to him. He was at a loss for words and took the car back to the service department, who confirmed it was unsafe to drive. Despite my earlier request to schedule us when the vehicle was ready for delivery, this was completely disregarded. Frustrated, I asked to speak to a manager. We waited for 5–6 minutes, watching the manager remain seated at his desk as if our concerns didn’t matter. Finally, we walked past both Jair and the manager, who watched us leave without so much as an apology or acknowledgment. We went to Sewell in Katy the next day, where the service and professionalism were leagues above what we experienced at Clear Lake. Five days later, no one from Clear Lake has reached out to apologize. If I were Jerry Bush, I’d take a hard look at how Leo Bocato and Alan Saad allow customers to be treated at this dealership. This level of service is an embarrassment to the Mercedes brand, and we will never be returning to this location. More

Pleasant helpful, liked the updates, appreciated the loaner and Uber, Ruby was a pleasure to work with. loaner and Uber, Ruby was a pleasure to work with. More

Professional and organized dealer ship. The people are welling to out any way they can The people are welling to out any way they can More

Emily provided me with amazing service and was great communicating throughout the whole process. Service was fast and pricing was fair. Thank you! communicating throughout the whole process. Service was fast and pricing was fair. Thank you! More