Mercedes-Benz of Clear Lake

The Best!!! The best customer service I ever experienced. Mendel is the best salesman I have ever encountered. This is my second Benz I purchased. I would purchas The best customer service I ever experienced. Mendel is the best salesman I have ever encountered. This is my second Benz I purchased. I would purchase a third. More

Excellent I had talked to Nafi Baber on the phone about the purchase of a new Spinter cargo crew van. He told me that they had a good selection in stock. When I I had talked to Nafi Baber on the phone about the purchase of a new Spinter cargo crew van. He told me that they had a good selection in stock. When I arrived he had a van setting on the lot for my wife and I to look at. It was exactly what we were looking for. My wife took it for a test drive and was every happy with the salesman and how he explained in detail different things about the van. I have purchased a lot of vehicles in my lifetime and have never been treated as well as I was treated at the Mercedes-Benz of Clear Lake. Nafi kept me informed on the progress of the van because we had a third row of seats put in and a backup camera installed. I also purchased an extended warranty and maintenance agree on my van thanks to Derrick Gray. More

Best service garage ever Best service staff I’ve experienced in 40 years owning multiple car makes. Lloyd, Curtis and Chris took care of our Sprinter motor home as we were lea Best service staff I’ve experienced in 40 years owning multiple car makes. Lloyd, Curtis and Chris took care of our Sprinter motor home as we were leaving for a Houston to Arizona trip. An engine issue was diagnosed and repaired within an hour without an appointment. All of it was done under warranty. Well done!! More

Excellent Service My service advisor Greg Mason was fantastic very professional guy and friendly. He explained everything to me. I will recommend him to any person I kn My service advisor Greg Mason was fantastic very professional guy and friendly. He explained everything to me. I will recommend him to any person I know Who owns a Mecerdes More

Great Customer Service Everyone treats you with respect and will go to any lengths to get things done right. Mr. Mason a true professional, he’s going to make sure that your Everyone treats you with respect and will go to any lengths to get things done right. Mr. Mason a true professional, he’s going to make sure that your experience with Mercedes-Benz will be handled as smoothly as possible. More

New Car Purchase and Training and Service My wife and I went to trade in our Lexus for a Mercedes-just to look around--we wanted a 2018 model. We met Ken, our salesman, who pointed out and exp My wife and I went to trade in our Lexus for a Mercedes-just to look around--we wanted a 2018 model. We met Ken, our salesman, who pointed out and explained the features for us. As we were looking in the car lot a E300 2018 White with tan interior had just been unloaded from the delivery van, It immediately got my wife's eye and she went over to look at it--it was the perfect car that she wanted to purchase. And after a very brief consultation with me of about 10 seconds--you can probably guess that was the car we bought! I have to agree it was the right choice--Ken explained the features and off we went to the office and finalized the purchase--I must also add that I received a very fair price for my trade in of the Lexus. We were also briefed on the technical and safety capabilities of the E300 by Marcus which included enabling safety features e.g. blind spot, park assist and technical e.g. mbrace, navigation--and about 2 week later a followup class. Then about 2 weeks later an indicator came on that I had low tire pressure in one of my tires. I immediately went to the Mercedes Clear Lake service department. There was a screw in the tire--I has purchased the tire warranty and a new tire was put on the car--outstanding response and quick service by Greg my service rep and Matt the shop. I also need to add that Cindy greets everyone in the customer lounge and ensures they are well taken care of and comfortable. I really want to thank the entire team at the dealership for making the purchase, training and service a smooth and rewarding experience climaxing with us ending up with the right Mercedes for us. P.S. Jerry, the general manager came out and spent time giving us a warm welcome to the dealership. More

Excellent experience Omari very professional and was knowl Our experience with the dealership was excellent referred by a friend.The service and professional staff helped us feel at ease. Marcus was very under Our experience with the dealership was excellent referred by a friend.The service and professional staff helped us feel at ease. Marcus was very understanding and patient with us. The definitely were very impressed . Thank you. More

Service A This was my first time back since selling my previous car this year and buying another one. Although my previous service rep is no longer there, it wa This was my first time back since selling my previous car this year and buying another one. Although my previous service rep is no longer there, it was a pleasure to meet Alejandro who took care of what was needed and was very pleasant and professional. More

Work done on damaged wheels and tires after Harvey. I had work done on my wheels and tires after I hit a pot hole in the road that was filled with water about 5:30 AM and could not be seen. Damaged two I had work done on my wheels and tires after I hit a pot hole in the road that was filled with water about 5:30 AM and could not be seen. Damaged two wheels and tires. Had wheels and tires replaced. More

Greg was awsome Greg has been my maitenance counselor for 3 years. He was their working while he was sick, but you'd never know. He still had his professional and f Greg has been my maitenance counselor for 3 years. He was their working while he was sick, but you'd never know. He still had his professional and friendly demeanor. After dropping off my car he followed with me told me what needed to be done. Gave me a great deal on a new battery and tires. Plus my car was spotless when I picked it up. More