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Mercedes-Benz of Clear Lake
League City, TX
484 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 484 reviews
November 15, 2020
I had the best buying experience at Mercedes -Benz clear lake ,I was looking for a vehicle for my daughter and I got help with a salesman name Derrick Thomas ,he help me out was very respectful and willing lake ,I was looking for a vehicle for my daughter and I got help with a salesman name Derrick Thomas ,he help me out was very respectful and willing to work with me in getting the vehicle I was there a couple of hours and my daughter drove out in a really nice vehicle ,fast service and very nice people ,thanks Derrick for your help . More
by Corvette 63
Employees Worked With
Derrick Thomas
April 07, 2019
Clearlake Mercedes a great dealership My family and I really appreciate the kind and caring people at Clearlake Mercedes. They have been very helpful to the point of giving us a beautiful My family and I really appreciate the kind and caring people at Clearlake Mercedes. They have been very helpful to the point of giving us a beautiful backpack with goodies inside I would recommend their dealership to anyone looking for a beautiful Mercedes More
by Joebonchek
Employees Worked With
Alex and BJ
April 05, 2019
Referral Program ??? I referred a friend to MB-CL and they purchase a vehicle. Most dealerships say that they have a referral program. Majority of business is base on re I referred a friend to MB-CL and they purchase a vehicle. Most dealerships say that they have a referral program. Majority of business is base on recommendations or referrals. I even filled out the paperwork for my referral. It's been 2 months and several phone calls and I still haven't received the money for my referral. All future MB referrals will now go to MB of Sugarland. More
by 93Bobcat
Employees Worked With
It's been a few month and don't recall their name. I know that my salesperson no longer works at MBCL.
November 30, 2018
Good Luck Dealing with the Service Department- After repairs were completed on my 2012 E350 Bluetec requiring replacement of both intake manifolds my engine light came on within two days. Seems lik After repairs were completed on my 2012 E350 Bluetec requiring replacement of both intake manifolds my engine light came on within two days. Seems like the same problem. There is limited power. I sent a text and called 5 times over several days with no response. Repairs cost more than $5,000 and previous repairs within a few months were over $10,000. It is as if my service advisor just does not care if the work was done properly. Over the years I have purchased four Mercedes and I was planning on replacing my wife’s ML 350. Rest assured, this is not going to happen with this dealership. My car is a lemon (probably spent as much as $20,000-$30,000 that has required(?) very expensive repairs over its life time, and Clear Lake Mercedes is not the place to purchase or service your car. I’m off to Mercedes of Sugarland, Texas to use a trusted service advisor and repair shop. More
by Screwed
Employees Worked With
Patrick
February 01, 2018
I will never come here again! I will never be back here again! My car was worked on here my (Steering Lock Motor) went out on my steering wheel and cost me $1,568.85 to fix. It I will never be back here again! My car was worked on here my (Steering Lock Motor) went out on my steering wheel and cost me $1,568.85 to fix. It was dropped off on Saturday and picked up on Yesterday (Tuesday), drove my car to work this morning and my check engine light came on. Called the dealership to find out if my battery would be kicking off my check engine light, and they informed me that it shouldn't but I would need to bring it in. I scheduled it to be brought in today at 12:00pm spoke with Eric the (Service Manager) and told him what my complaint was, he told me that they would pull it back and find out whats going on. I waited for about 15mins in the waiting area he came back in told me I was ready to go. He told me that an engine valve was left open, and that was it. Never one time received an apology from anyone for my inconvenience and their negligence of doing half as work I honestly believe if my husband came with me I would have been treated differently; but customer service is truly an lost art. Eric is a piss poor Service Manager and because of that I would never set foot in Mercedes-Benz of Clear Lake again! More
by tguess
Employees Worked With
Eric (Service Manager); and Patrick
January 13, 2018
It was amazing! everyone there is so nice and helpful. This mercedes-benz dealership definitely has the most friendly workers. I would definitely recommend my friends to buy a mercedes from this dealership This mercedes-benz dealership definitely has the most friendly workers. I would definitely recommend my friends to buy a mercedes from this dealership the people are absolutely amazing there. More
by pageh25
Employees Worked With
Ana Mejia
January 13, 2018
Basic maintenance on S550 parmley Ana saved the day with extra effort to secure a loaner when actual maintenance turnaround time (4 hours) was far longer than represented from call in Ana saved the day with extra effort to secure a loaner when actual maintenance turnaround time (4 hours) was far longer than represented from call in number(1.5 hours). She overcame a stressful scheduling situation to find me a loaner since my schedule would not allow a 3-4 hour wait. Front desk said I did not qualify for a loaner since the turnaround time was 1.5 hours. Very frustrating and Ana worked diligently to fix the situation to my complete satisfaction. I greatly appreciate the extra efforts. Randy Parmley More
by Randy
Employees Worked With
Ana Mejia
January 08, 2018
Excellent service I’m very pleased with the service department people are very friendly and they explain to you in a very good manner what your car needs I’m very pleased with the service department people are very friendly and they explain to you in a very good manner what your car needs More
by 1962Mamoy
Employees Worked With
Don’t know
January 03, 2018
Exceptional customer service I am always welcomed at Mercedes benz of Clear lake with wonderful customer service . Ana Mejia is my advisor and I’ve always received exceptional ser I am always welcomed at Mercedes benz of Clear lake with wonderful customer service . Ana Mejia is my advisor and I’ve always received exceptional service when having my vehicle taken care of. While waiting for my vehicle I’m always greeted in the lounge with a refreshment and a snack. Delightful conversation with the sweetest host ! More
by Lvillasenor
Employees Worked With
Ana Mejia . Lounge service host . Service men outside .
December 28, 2017
MB Clear Lake Professional & friendly staff. Prompt service as promised & nice clean car after an oil change. Nice area to wait in with a nice selection of snacks Professional & friendly staff. Prompt service as promised & nice clean car after an oil change. Nice area to wait in with a nice selection of snacks to choose from. More
by Mbemzfera
Employees Worked With
Juan Martin
