Mercedes-Benz of Clear Lake

Our experience with this dealership was nothing short of disappointing, and it reflects poorly on the Mercedes brand. Jair Sempero, the salesperson assigned to us, demonstrated unprofessionalism and a lack disappointing, and it reflects poorly on the Mercedes brand. Jair Sempero, the salesperson assigned to us, demonstrated unprofessionalism and a lack of respect for our time throughout the process. Initially, we negotiated a deal on a CLE that sold before we could see it. Instead of offering alternatives, Jair simply dismissed us with a text saying the car was sold. A week later, I discovered another CLE on their website and scheduled an appointment for my wife and me to view it. She even took time off work to attend. Jair initially tried not to honor the price we had agreed upon for the first vehicle but eventually relented after multiple texts. When we arrived, the car was dirty, with oily handprints all over it from the service team removing a wheel. Upon inspecting it, I found the plastic wheel well sitting inside the trunk, missing from the car. Jair tried to brush this off, claiming it still needed to be ordered and was "safe to drive." I then noticed a wiring harness hanging over the front wheel and asked if that seemed safe to him. He was at a loss for words and took the car back to the service department, who confirmed it was unsafe to drive. Despite my earlier request to schedule us when the vehicle was ready for delivery, this was completely disregarded. Frustrated, I asked to speak to a manager. We waited for 5–6 minutes, watching the manager remain seated at his desk as if our concerns didn’t matter. Finally, we walked past both Jair and the manager, who watched us leave without so much as an apology or acknowledgment. We went to Sewell in Katy the next day, where the service and professionalism were leagues above what we experienced at Clear Lake. Five days later, no one from Clear Lake has reached out to apologize. If I were Jerry Bush, I’d take a hard look at how Leo Bocato and Alan Saad allow customers to be treated at this dealership. This level of service is an embarrassment to the Mercedes brand, and we will never be returning to this location. More

Professional and organized dealer ship. The people are welling to out any way they can The people are welling to out any way they can More

Emily provided me with amazing service and was great communicating throughout the whole process. Service was fast and pricing was fair. Thank you! communicating throughout the whole process. Service was fast and pricing was fair. Thank you! More

Fast deal. No haggling. In and lout in a couple of hours with a done deal. No haggling. In and lout in a couple of hours with a done deal. More

I went there for a GLC 300 and it’s the easiest transaction ever. Stacey was awesome at updating me on when my car arrive and set me up to bring it home as soon as possible. Everyone is very welcom transaction ever. Stacey was awesome at updating me on when my car arrive and set me up to bring it home as soon as possible. Everyone is very welcoming and friendly. Definitely a good choice to make your purchase here. More

I worked with Scott Williamson at Mercedes- Benz of Clear Lake. I brought my Sprinter Van in for the annual service and also had several questions about the operating system. Scott was very patient and took Lake. I brought my Sprinter Van in for the annual service and also had several questions about the operating system. Scott was very patient and took the time to answer all my questions. I was very pleased with the service I received. More

Since I’ve bought my 2018 vans and have only gotten its service at two different dealerships. I can safely say that Trent Pham is the best service advisor. I have dealt with. He is knowledgeable and has am service at two different dealerships. I can safely say that Trent Pham is the best service advisor. I have dealt with. He is knowledgeable and has amazing customer service skills. I was, however, a bit disappointed about the free cleaning stated in the records.. It was very subpar and disappointing More

As many others, I reached out to several dealerships and inquired on several different cars across the state. I ultimately chose to do business with Mercedes Benz of Clear Lake. Their professionalism and fr inquired on several different cars across the state. I ultimately chose to do business with Mercedes Benz of Clear Lake. Their professionalism and friendliness stood out amongst the others. Sales associate Mr. Kevin Moore and finance manager Mr. Jessie Ledet worked diligently to accommodate my every need. They made the whole process extremely smooth and stress free even with my difficult situation. Would 100% recommend to friends and family. More

I worked with repair and services,and found the part needed for 2004 SLK special edition. needed for 2004 SLK special edition. More

Mercedes Benz of Clear Lake is a five stars dealership in the state of Texas. They go above and beyond for their customers questions and concerns. Specially sales per Nadia and sales manage Allen are the bes the state of Texas. They go above and beyond for their customers questions and concerns. Specially sales per Nadia and sales manage Allen are the best personal I met at the MB of Clear Lake. They made my purchase very easy and answered all my concerns. That made my life easy and made my experience very pleasant! More