Mercedes-Benz of Clear Lake

Excellent Service ,courteous, polite, respectful,knowledgeable,thoughtful, caring and the service department completed the task in a timely manner. respectful,knowledgeable,thoughtful, caring and the service department completed the task in a timely manner. More

The service is satisfactory and the updates to your wait time really helps if you are going to wait at the dealership. time really helps if you are going to wait at the dealership. More

Casey at The service department treated me as if I didn’t belong there. I had a scheduled 5 pm appointment, which clearly said I would wait for my vehicle. After arguing with me for ay least 10 minutes, they belong there. I had a scheduled 5 pm appointment, which clearly said I would wait for my vehicle. After arguing with me for ay least 10 minutes, they finally took my car to the back to be serviced. He also told me no one was there to perform my inspection, but then came back and said there was. After about an hour waiting, my vehicle was returned to me dirty(although part of the service includes a complimentary carwash). While I sat there waiting, I observed 2 other client’s car was delivered to them washed. More

Communication is great. Very friendly and quick service. They offer valet service for. At pick up and drop off which is very convenient. Very friendly and quick service. They offer valet service for. At pick up and drop off which is very convenient. More

Scott was very helpful and knowledgable about MB issues. I appreciate his professionalism and will ask for him next time. I appreciate his professionalism and will ask for him next time. More

The mini I purchased worked for a week and broke down. Fernando the sales rep pretty much washed his hands off this and said we purchased a used car and it’s on me. The car was very unsafe to drive and he Fernando the sales rep pretty much washed his hands off this and said we purchased a used car and it’s on me. The car was very unsafe to drive and he suggested I drive it in. It was turning off as I drove it. I tried several times to get him to do the right thing. After about 2 months, I gave up and had someone come by my house and diagnose the car. The battery was dead and $500 later it’s running again. Very disappointed in this dealership. More

This dealership exceeded my expectations. The service was stellar, and the communication was exceptional. I will definitely continue having my car serviced there! The service was stellar, and the communication was exceptional. I will definitely continue having my car serviced there! More

Scott in your service department is your best asset. He is kind, knowledgeable and very professional. He walked me through the necessary maintenence issues on my 2013 Mercedes and listed them in order He is kind, knowledgeable and very professional. He walked me through the necessary maintenence issues on my 2013 Mercedes and listed them in order of priorities. I felt valued and truly appreciate his concern and support. More

Service Advisor Patrick Williams provided excellent service and followup. He was responsive to our needs and all repairs were completed in a timely manner. service and followup. He was responsive to our needs and all repairs were completed in a timely manner. More

As usual… Patrick my advisor takes great care of me and my cars …He is knowledgeable and professional… I stay at Clear Lake because of him… my cars …He is knowledgeable and professional… I stay at Clear Lake because of him… More