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Mercedes-Benz of Clear Lake

League City, TX

Overview
Reviews
4.8
592 Reviews
Call Dealership (281) 554-9100
View Awards

500 Gulf Freeway South

League City, TX

77573

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Showing 592 reviews

August 26, 2024

My service advisor was good and the work was performed and additional work I requested. Great service More

by Jacque’
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Ramirez
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Aug 31, 2024 -

Mercedes-Benz of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2024

Great service and beautiful dealership! I would recommend Mercedes of Clear Lake to my friends and family! More

by Samantha.arichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke
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Aug 31, 2024 -

Mercedes-Benz of Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

August 24, 2024

Extremely professional service agent Zeke always takes excellent care of me and my cars. He has gone above and beyond to keep me informed, provide service and repair in a timely manner and he’s just a gre More

by Aring8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke
Report | Print
Aug 31, 2024 -

Mercedes-Benz of Clear Lake responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 24, 2024

Great communication, updates and explanation of work to be done. The service advisor was excellent. More

by elmikl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby Hermandez
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Aug 25, 2024 -

Mercedes-Benz of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 23, 2024

They listen to what I say. I feel comfortable with them. Ruby is super and she cares about Mercedes More

by Vsmaleche
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorge and ruby
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Aug 24, 2024 -

Mercedes-Benz of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ruby here at Mercedes-Benz of Clear Lake! If you have any further questions, please give us a call. We're always happy to help!

August 23, 2024

I just love the service I receive when I take my car for service. My Service Advisor Eric Nguyen is the best! More

by daphinej2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Nguyen, General Manager Daniel Reicherts
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Aug 25, 2024 -

Mercedes-Benz of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Clear Lake! We look forward to your next visit! Take care!

August 19, 2024

My service consultant, Patrick Williams, is always responsive to my questions and is very pleasant to work with. The facility is clean and comfortable. The amenities in the waiting area are conduciv More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Williams
Report | Print
Aug 23, 2024 -

Mercedes-Benz of Clear Lake responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Clear Lake! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 17, 2024

I had a negative experience with the dealership's service. The staff lacks proper training and knowledge, and the service is poor. The management needs improvement. More

by Abel Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa Tran
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Aug 19, 2024 -

Mercedes-Benz of Clear Lake responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, someone in our team will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jerry Bush, General Manager jerrybush@mbclearlake.com

Aug 19, 2024 -

Abel Cruz responded

On 8/19/2024, which is a Monday, I tried to contact my representative, Teresa Tran, regarding the service performed on my Sprinter van. Unfortunately, she did not answer or return my calls, and I had to leave a voicemail. The service on my van is incomplete, and no one has informed me about it. This behavior is highly unethical for a dealership of this caliber. I need answers to this situation. If I don't hear back from my representative, I will have to visit the dealership in person to address this matter.

August 16, 2024

Everyone in the service department from the moment you drop your car to when you pick it up is wonderful! More

by cortneyhodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
Report | Print
Aug 17, 2024 -

Mercedes-Benz of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2024

Good services. The Staff was excellent! The helped me in a timely manner. Kept me updated as well More

by ali_hiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven William
Report | Print
Aug 17, 2024 -

Mercedes-Benz of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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