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Mercedes-Benz of Clear Lake
League City, TX
541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 541 reviews
January 20, 2025
Our experience with this dealership was nothing short of disappointing, and it reflects poorly on the Mercedes brand. Jair Sempero, the salesperson assigned to us, demonstrated unprofessionalism and a lack disappointing, and it reflects poorly on the Mercedes brand. Jair Sempero, the salesperson assigned to us, demonstrated unprofessionalism and a lack of respect for our time throughout the process. Initially, we negotiated a deal on a CLE that sold before we could see it. Instead of offering alternatives, Jair simply dismissed us with a text saying the car was sold. A week later, I discovered another CLE on their website and scheduled an appointment for my wife and me to view it. She even took time off work to attend. Jair initially tried not to honor the price we had agreed upon for the first vehicle but eventually relented after multiple texts. When we arrived, the car was dirty, with oily handprints all over it from the service team removing a wheel. Upon inspecting it, I found the plastic wheel well sitting inside the trunk, missing from the car. Jair tried to brush this off, claiming it still needed to be ordered and was "safe to drive." I then noticed a wiring harness hanging over the front wheel and asked if that seemed safe to him. He was at a loss for words and took the car back to the service department, who confirmed it was unsafe to drive. Despite my earlier request to schedule us when the vehicle was ready for delivery, this was completely disregarded. Frustrated, I asked to speak to a manager. We waited for 5–6 minutes, watching the manager remain seated at his desk as if our concerns didn’t matter. Finally, we walked past both Jair and the manager, who watched us leave without so much as an apology or acknowledgment. We went to Sewell in Katy the next day, where the service and professionalism were leagues above what we experienced at Clear Lake. Five days later, no one from Clear Lake has reached out to apologize. If I were Jerry Bush, I’d take a hard look at how Leo Bocato and Alan Saad allow customers to be treated at this dealership. This level of service is an embarrassment to the Mercedes brand, and we will never be returning to this location. More
by Ryan G
Employees Worked With
Jair Senpero
January 17, 2025
I went there for a GLC 300 and it’s the easiest transaction ever. Stacey was awesome at updating me on when my car arrive and set me up to bring it home as soon as possible. Everyone is very welcom transaction ever. Stacey was awesome at updating me on when my car arrive and set me up to bring it home as soon as possible. Everyone is very welcoming and friendly. Definitely a good choice to make your purchase here. More
by Anh Vu
Employees Worked With
Stacey Allen
January 16, 2025
I worked with Scott Williamson at Mercedes- Benz of Clear Lake. I brought my Sprinter Van in for the annual service and also had several questions about the operating system. Scott was very patient and took Lake. I brought my Sprinter Van in for the annual service and also had several questions about the operating system. Scott was very patient and took the time to answer all my questions. I was very pleased with the service I received. More
by JJ
Employees Worked With
Scott Williamson
January 15, 2025
Since I’ve bought my 2018 vans and have only gotten its service at two different dealerships. I can safely say that Trent Pham is the best service advisor. I have dealt with. He is knowledgeable and has am service at two different dealerships. I can safely say that Trent Pham is the best service advisor. I have dealt with. He is knowledgeable and has amazing customer service skills. I was, however, a bit disappointed about the free cleaning stated in the records.. It was very subpar and disappointing More
by Chrys2cd
Employees Worked With
Trent Pham
January 15, 2025
As many others, I reached out to several dealerships and inquired on several different cars across the state. I ultimately chose to do business with Mercedes Benz of Clear Lake. Their professionalism and fr inquired on several different cars across the state. I ultimately chose to do business with Mercedes Benz of Clear Lake. Their professionalism and friendliness stood out amongst the others. Sales associate Mr. Kevin Moore and finance manager Mr. Jessie Ledet worked diligently to accommodate my every need. They made the whole process extremely smooth and stress free even with my difficult situation. Would 100% recommend to friends and family. More
by Jaime.e.garcia1123
Employees Worked With
Kevin Moore, Jessie Ledet
