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Mercedes-Benz of Cincinnati

Cincinnati, OH

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599 Reviews

8727 Montgomery Road

Cincinnati, OH

45236

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Showing 599 reviews

August 14, 2015

Car buying experience Zach Glutz and Robert Wilson are great to work with. Dana Hackney leads a top drawer team. I wouldn't look anywhere else for a new Mercedes Benz veh More

by SLK55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Hoffman, Zach Glutz, Charlene Salyers
August 10, 2015

Jed Hargett Once again I returned to the montgomery Mercedes -Benz of cincinnati dealership specifically to Jed Hargett with whom I have had the pleasure of wor More

by rsevere
Customer Service
Friendliness
Price
Recommend Dealer
Yes
August 04, 2015

Traveled the distance for excellent service! Excellent service and attention to detail from a well versed team including Chris Walker. We traveled over 100 miles to find the perfect car for our n More

by J&ND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Walker
July 27, 2015

The Best Zach is a very knowledgeable sales person who works with the best leader a Mercedes Benz dealer could have Jack Hoffman. Thanks for being so nice. More

by Ron Jurgens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Hoffman, Zach Glutz
July 24, 2015

Early Friday morning buy Jim Rutter sales guy was fantastic. He was honest, polite and answered all of my questions. The only negative was the management. Jack Hoffman barely More

by Bengalsfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Hoffman, Jim Rutter
Jul 27, 2015 -

Bengalsfan responded

I appreciate the response and commitment to improve. That's all I wanted in the first place. Let me clarify and say that Robert Wilson sent me an email to which I responded but he did not even meet me during my sales transaction. He spent all of his time pacing in front of his office and socializing with the staff. Jack Hoffman was rude and abrupt. I hold these individuals responsible for the the culture of customer arrive in the dealership since they are in the position of leadership and should lead by example. The best response would be to hear directly from one of them rather than hiding behind the anonymity of their sales staff or this anonymous response. If Mercedes is truly committed to providing a superior customer experience I would expect a phone call from either one, preferably the general manager, stating the same thing contained in this response. Don't you get it at this very basic level to commit to service recovery???????!!!!!!

Jul 27, 2015 -

Bengalsfan responded

....and that would seal it it for me so that I would be happy to edit my review. Without that, I am left to conclude that the sales management is either out of touch or do not care with what happens on the floor. Either situation is untenable for a company that is committed to its customers. Thank you, Curtis T Ohashi, Phd

July 23, 2015

Fantastic Experience - Quick and Easy I stopped by the dealership on my way home from my office to see what inventory they currently had. It just so happened that they had the perfect CLS5 More

by Chase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Walker
July 16, 2015

Very experienced Zach, and all that I met, were very experienced, knowledgable and courteous. I knew what I wanted and Zach knew how to get me taken care of from start More

by danbailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Glutz
July 15, 2015

Car swap My experience at MB Cincy was very good....Jim Rutter did a very good job in delivering the car and getting the MBrace setup. Also did a nice job fo More

by billl bahl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Rutter
July 14, 2015

INCEDIBLE EXPERIENCE We had an Incredible experience in purchasing our new car. From the moment we called in, to inquire about the vehicle, Chris Walker was nothing but h More

by juddpowell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Walker
June 29, 2015

Straight forward dealing and top-notch sales experience We bought a certified used Mercedes and the experience was exceptional. Our sales person was straightforward and personable. He also provided a high More

by GBOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Glutz, Bob Horn
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