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Mercedes-Benz of Chicago - Service Center

Chicago, IL

4.8
459 Reviews
Call Service Center (312) 628-4500

459 Reviews of Mercedes-Benz of Chicago - Service Center

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November 17, 2022

He was very professional and helpful. He was able to help me in a timely manner. More

by aac13
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Report | Print
Nov 18, 2022 -

Mercedes-Benz of Chicago responded

Hi Aac13, Thank you for the opportunity to serve you! Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. We're looking forward to welcoming you again soon! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

November 16, 2022

Super friendly crew, who addresses my issue with the management team. Atanas was very professional, yet friendly to help me out despite the software difficulties they were facing. More

by Rus Rasulov
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Report | Print
Nov 18, 2022 -

Mercedes-Benz of Chicago responded

Hi Rus Rasulov, Thank you for the opportunity to serve you! Our team of associates are excited to hear about your recent experience with us in the service department. We're looking forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

October 27, 2022

Great service. Olson was terrific. My car looked like new. Everyone was kind and patient. More

by Sagui123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olson
Report | Print
Oct 28, 2022 -

Mercedes-Benz of Chicago responded

Hi Sagui123, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Olson and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 26, 2022

Chuck made me feel so very welcome. He was helpful for my many questions he answered each one without any complaints. More

by harrismarlan143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Report | Print
Oct 26, 2022 -

Mercedes-Benz of Chicago responded

Hi Harrismarlan143, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Chuck and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Chicago

October 14, 2022

I think this is the best service center around-especially during Covid and after with staffing changes and shortages they were able to accommodate so many customer needs with the complicated vehicles compute More

by lefleur3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Flood G.M., Chuck Benson, Erick McGregor
Report | Print
Oct 14, 2022 -

Mercedes-Benz of Chicago responded

Hi Lefleur3, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Erick McGregor and Dan Flood. It's wonderful reviews like yours that truly represent what we strive for everyday! Our team is truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. We'll be sure to relay over the kind words expressed on your behalf. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Chicago

Oct 14, 2022 -

lefleur3 responded

🙏

July 23, 2022

They were very efficient and accommodating for my ride from the dealership to home and the vehicle drop off that same day. More

by bhuskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Smith
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Chicago responded

Hi Bhuskey, Thank you for leaving us such an amazing 5-stars rating! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your recent service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Chicago

July 15, 2022

My service with Melvin Peoples was excellent. He’s pleasant, he’s very attentive, great smile, Melvin make sure the finish product of excellent matches the Company’s name. You cannot or should More

by starrshiwanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Report | Print
Jul 18, 2022 -

Mercedes-Benz of Chicago responded

Hi Starrshiwanda, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your recent service visit with Melvin Peoples and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

July 08, 2022

Mercedes Benz of Chicago di my B-1 service quickly and efficiently. Erick McGregor who was my service rep did a great job of informing me about necessary additional work and he made sure all the work was More

by Vincent.sergi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Report | Print
Jul 08, 2022 -

Mercedes-Benz of Chicago responded

Hello Vincent, Thank you so much for taking the time to acknowledge Erick and the excellent service he has provided you! We truly appreciate your business and look forward to welcoming you back soon! Take care, Your friends and family at Mercedes-Benz of Chicago

July 07, 2022

Polite, professional service. Quickly hello me solve the problem and I appreciate with his help. More

by yangyixiao980319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Report | Print
Jul 09, 2022 -

Mercedes-Benz of Chicago responded

Hi Yangyixiao980319, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Chicago

June 28, 2022

Mercedes Benz Of Chicago always takes great care of my 3 cars and 1 Sprinter. It is great to have a dealer that provides me a stress free experience every time. Unlike what I have had to deal with at other More

by Noodle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson, Erick McGregor, Carlos Draper, Melvin Peoples, Maria Sandoval, Juan Vargas, Tony Jaramillo, Jawad Sayal, Joy Hayek, Kelly Smith
Report | Print
Jun 30, 2022 -

Mercedes-Benz of Chicago responded

Hi there! Thank you so much for taking the time to acknowledge our service team! We are so pleased to have the opportunity to take care of your car! We hope to welcome you back soon! Take care, Your friends and family at Mercedes-Benz of Chicago

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