Mercedes-Benz of Chicago

2 years of poor service Chicago Fletcher Jones Mercedes Benz While people like Erick McGregor are outstanding at the job they do, leadership like Geoff Hult has been severely disappointing. My family has owned While people like Erick McGregor are outstanding at the job they do, leadership like Geoff Hult has been severely disappointing. My family has owned exclusively Mercedes Benz for over 40 years (5 families total). We have been experiencing mechanical issues with our car, which is less than 2 years old. It's already frustrating for a new car to have problems, but the biggest disappointment is the customer service. Geoff Hult is very nice initially, but never, ever follows up. I call and leave messages since he said he would "keep me updated", I've sent emails, and even waited and asked to speak to him at the service center, but he is always "in a meeting" as I see him in his glass office! We trusted Mercedes Benz because of my family history, but when both the car is failing AND the customer service, which is part of why you pay as much as you do, then there's nothing else to say other than you lost a customer. My family has been aware of this issue and has reached out to their MB people they've known for years, and because of what they have seen, and even their reaching out to Geoff, are strongly considering leaving MB USA all together because this is completely unacceptable. If your car is not having issues, then I am confident that you will have a positive experience, but once you have a problem, do not count on much help because if the leadership is weak, then what do you expect from the others. More

Welcoming, informative, no pressure, sincere warm service! My experience here was great! Gorgeous facility and welcoming with drinks. For those that have kids, nice little play room for children to play while My experience here was great! Gorgeous facility and welcoming with drinks. For those that have kids, nice little play room for children to play while you look around for your next car. I came to upgrade my mother's car and Darius Dennis (312.628.4526 | ddennis@mbchicago.com) was our Sales Consultant. He was not only charming and friendly but very informative with the vehicles we had in mind to purchase. He was kind enough to explain all the latest features the truck I have in mind to buying. We took a test drive in both vehicles in which again, Darius explained in quite a bit of detail of why Mercedes is the leading engineering class of designers in vehicles. We successful upgraded my mother's car and I will be returning to see him when I upgrade my truck in a few months. High recommend seeking Darius as your Sales Consultant. More

Love my GLA 250 My experience was awesome. The car has meets all my expectations. I would definitely buy another vehicle from this dealership. My salesman was profess My experience was awesome. The car has meets all my expectations. I would definitely buy another vehicle from this dealership. My salesman was professional and courteous. More

Most Cooperative Salesmen I started my inquiries over the phone before even getting to Chicago and from the moment Matthew Swain picked up till the moment he actually handed ov I started my inquiries over the phone before even getting to Chicago and from the moment Matthew Swain picked up till the moment he actually handed over my new vehicle he showed the highest levels of commitment and professionalism and I can't thank him enough. Working with him was such a plus, he honestly saved my time on every aspect. We communicated daily for more than a week over the phone and e-mail to make sure my purchase goes smoothly and hassle free. Travis was also so patient taking me through all details and answering my never ending questions happily and he was so helpful and knowledgable when signing the contract and all related documents. Thanks you Matthew, Thank you Travis. You guys are the best. More