Mercedes-Benz of Chicago

Battery change Everyone was professional and I received a great service, but I waited over 3 hours. I was told it will take an hour otherwise I would have used their Everyone was professional and I received a great service, but I waited over 3 hours. I was told it will take an hour otherwise I would have used their shuttle system. So better communication next time please. More

Great First Impression Great experience all the way around my family and I were looking to replace our family vehicle and started looking and we found a Mercedes station wag Great experience all the way around my family and I were looking to replace our family vehicle and started looking and we found a Mercedes station wagon at Mercedes-Benz of Chicago. I called and the receptionist was polite and friendly and spoke with Sam and I asked a few questions before committing to driving downtown from the suburbs to see the car. When we arrived people started greeting us right away. The dealership is huge and impressive we were greeted by Ed and we ask to see Sam. Ed came back and said he was with other clients. But not to worry Ed said he would gladly show us the vehicle. From the start, Ed was friendly and professional and I was surprised when he said he was a new hire and first time selling cars. Well, he could have fooled me because Ed was terrific. In short, I wanted to buy a car from this guy and he made it possible to do a deal right there and then. I want to thank his sales manager for allowing Ed to handle the sales process from start to finish. I would like to thank Jennifer our finance manager for making the finance process easy and painless. Thank you, Ed Prystalski and team Chicago Mercedes-Benz for an awesome experience at your dealership. More

Great customer service. The new service station is great. I was greeted quickly and my car was taken in right away. The only complaint is that I advised that I would need a The new service station is great. I was greeted quickly and my car was taken in right away. The only complaint is that I advised that I would need a ride to work. I was not told it is a 30+ minute wait for the shuttle. I was late to work that day despite the fact that I was the 2nd person in when the service station opened. Had I known, I would have ubered to work. More

Erick always provides excellent service I have been working with Erick for several years, and he always provides excellent service. He is courteous and responsive to answering all the quest I have been working with Erick for several years, and he always provides excellent service. He is courteous and responsive to answering all the questions I ask him. He explains everything well, and he is always patient and eager to help. More

Service Engine light came on I stoped by with an service engine light on and they had me in and out of there wit a free car wash within the hour I stoped by with an service engine light on and they had me in and out of there wit a free car wash within the hour More

Power Steering / Poofed Excellent and timely service throughout the entire experience. I didn't have to wait too long for a tow. Erik managed to get me a loaner car even thou Excellent and timely service throughout the entire experience. I didn't have to wait too long for a tow. Erik managed to get me a loaner car even though Enterprise was already closed. I received the report on the condition of my car before 9:00AM the next morning. I spoke with Erik and decided on the repairs. My car was ready in the late afternoon. I even got directions from Erik when I got turned around coming back to the dealership. More

Mercedes-Benz of Chicago provides exceptional service Dear Mercedes-Benz of Chicago: I've owned my ML430 SUV since 1999. The ML430 still drives like a new SUV. The service you have provided this week Dear Mercedes-Benz of Chicago: I've owned my ML430 SUV since 1999. The ML430 still drives like a new SUV. The service you have provided this week and for the past 18 years is the primary reasons the ML430 runs like new. Mercedes of Chicago is the best Mercedes dealership in the country. The exceptional service I received with the Mercedes Roadside assistance this week and the follow-on repairs keep me coming back to Mercedes. My SUV runs like new! My service Advisor, Maksim Nodelman, is the real deal. He provides exceptional service, knowledgeable on the Mercedes vehicles, and has been supporting my vehicle for many years. Thank you Mercedes-Benz of Chicago: and Maksim Nodelman. Regards, Tony DeRosa More