Mercedes-Benz of Chicago

Great professional and efficient There's Two People I really want to thank, First Erick McGregor, who made sure he kept me informed about everything that was going on, he was excellen There's Two People I really want to thank, First Erick McGregor, who made sure he kept me informed about everything that was going on, he was excellent with Great Customer Service Skills, Thanks Erick. Also I would like to thank Anthony I don't what position he worked, he wore black and his race was Hispanic. I left something in my car and I was told that the dealer ship closed at 6:00pm I had to be there by then, so when I arrived they were already about to close, there where three gentlemen getting off and I explained that I called an advisor and let them no I was on my way and could they leave my merchandise at the front. So when I tried to get the three gentlemen's attention, anthony was the one who turned around and helped me, he ran in to see if it was left anywhere, although it wasnt I still have to thank him, because he didnt have to do that, thanks anthony and keep up the good work, i really aprreciated your great customer service skills. thanks from a satisifed customer. More

Great Experience As usual, everything was just perfect! Melvin is the best. The job is done right on time the first time...a rarity in todays' service environment. Kee As usual, everything was just perfect! Melvin is the best. The job is done right on time the first time...a rarity in todays' service environment. Keep up the great work. Also, what a wonderful and spotless facility as well. More

Great professional and personal service. . I brought my car in to Erick McGregor, who made sure the service diagnosis was quickly transmitted to me. He kept in constant contact with me during t I brought my car in to Erick McGregor, who made sure the service diagnosis was quickly transmitted to me. He kept in constant contact with me during the day and was present when I picked up my car in the early evening. This kind of personal service by a smart, friendly service specialist is priceless. More

Excellent Service! Jim found exactly what I wanted and delivered as promised. The sale and delivery went smoothly. The entire staff was accommodating and made it a gre Jim found exactly what I wanted and delivered as promised. The sale and delivery went smoothly. The entire staff was accommodating and made it a great experience. More

As always My service experience was excellent. This is my fourth Mercedes that I have purchased and serviced at Mercedes Benz of Chicago and they never disappoi My service experience was excellent. This is my fourth Mercedes that I have purchased and serviced at Mercedes Benz of Chicago and they never disappoint. I highly recommend them. More

Horrible Dash was cracked. Front license plate not on when I got there they had to take it back, had to wait. Gps was loose. When I got home my back license pl Dash was cracked. Front license plate not on when I got there they had to take it back, had to wait. Gps was loose. When I got home my back license plate was hanging on one side. My car was dirty even though they said they would wash it. Etc, etc. Trying to get me to pay for more service, even tires, and I just recently got new tires. My car doesn't go as fast as it use to go. I want the things fixed that they broke!!!!!!!!!!! Horrible service!!! More

Great Dealership...Great Service! I was very impressed with the sales team when I originally purchased the vehicle and the service level, quality and professionalism received from the I was very impressed with the sales team when I originally purchased the vehicle and the service level, quality and professionalism received from the service team was also very exceptional. Thanks! More

Great customer service My overall experience was exceptional. My salesman, Marcus Jones was professional and a great salesman without over doing it. Travis Yonn expedited my My overall experience was exceptional. My salesman, Marcus Jones was professional and a great salesman without over doing it. Travis Yonn expedited my paperwork and made the experience great!! More

The Lady Gets Jazzy It was always my dream to own a Mercedes. That dream materialized for me when I purchased my first Mercedes in 2003. I was in a state of utter infatua It was always my dream to own a Mercedes. That dream materialized for me when I purchased my first Mercedes in 2003. I was in a state of utter infatuation with the brand. Fourteen years later, I found myself wanting to avoid the familiar colors of gray and blue. I wanted to venture out to a more jazzier color. On August 7, I discovered that jazzier color in a Cardinal Red C300 Mercedes introduced to me by my original salesman, Mr. Paul Price. Mr. Price helped me navigate the process of purchase from beginning to end and beyond. He explained to me in great detail all aspects and features of the car. He was friendly and patient and answered all questions put to him with diligence and honesty. It was truly a wonderful experience having him as my sales rep. He even presented me with a box of chocolates upon conclusion. What a great experience and what a great sales rep!!! More

MB Service is A-One It's always a pleasure to have my car serviced at MB of Chicago. Dan and Terry exemplify quality service. Always as smooth process from start to fin It's always a pleasure to have my car serviced at MB of Chicago. Dan and Terry exemplify quality service. Always as smooth process from start to finish. More