Mercedes-Benz of Chicago

vehicle service Terry Stailey always informs me what is needed, and the service dept. is excellent. No issues or problems. Entire staff very friendly and professional Terry Stailey always informs me what is needed, and the service dept. is excellent. No issues or problems. Entire staff very friendly and professional. Earl Kirshner More

great experience From start to finish i had a great experience working with Patricia and the FJ team. Found the perfect car, traded in my old car with no hassle, and From start to finish i had a great experience working with Patricia and the FJ team. Found the perfect car, traded in my old car with no hassle, and was in and out quickly with a beautiful new benz. More

Vehicle Service The customer service was excellent and outstanding service advisor Terry Staley informed me of the necessary maintenance that was due for my car Terry The customer service was excellent and outstanding service advisor Terry Staley informed me of the necessary maintenance that was due for my car Terry always provides exceptional customer service when i bring my car to Fletcher Jones Mercedes Benz. More

Loyalty customer Y’all did amazing job clean my car up for me ,I will come back too this dealer thank you ,good customer service skills 11/11/17 Y’all did amazing job clean my car up for me ,I will come back too this dealer thank you ,good customer service skills 11/11/17 More

Maintainenance and order new key He was courteous and helpful. The only complain we have is the staff in the parts department needs to be trained to provide accurate information reaga He was courteous and helpful. The only complain we have is the staff in the parts department needs to be trained to provide accurate information reagardinf key replacement. More

Great Service My sales rep Emil was responsive to all my concerns. It was a complicated situation and he was always available by phone, text or email. My sales rep Emil was responsive to all my concerns. It was a complicated situation and he was always available by phone, text or email. More

Best experience at a from a dealership. Patricia made this purchase the best car buying experience I have ever had. And the woman who financed my car was quick, efficient, and very friendly. Patricia made this purchase the best car buying experience I have ever had. And the woman who financed my car was quick, efficient, and very friendly. I already refer everyone to tge fletcher Jones service and now I will be referring everyone to Fletcher Jones dealership! More

Good low pressure and helpful sales. Attentive sales staff. Good price on car I wanted. Salesman was knowledgable and willing to negotiate price. Stayed late to accomodate my schedule. Fr Attentive sales staff. Good price on car I wanted. Salesman was knowledgable and willing to negotiate price. Stayed late to accomodate my schedule. Friendlyt and courteous. More

Paul Price is above and beyond. Third car with Paul. He always goes the extra mile to make sure I am satisfied. Happy. Smiling. I highly recommend working with him. He does not Third car with Paul. He always goes the extra mile to make sure I am satisfied. Happy. Smiling. I highly recommend working with him. He does not disappoint. More

Another pleasant experience All work completed as predicted. Accepted all of the service advisor's recommendation. It is always a pleasure to work with the folks at this service All work completed as predicted. Accepted all of the service advisor's recommendation. It is always a pleasure to work with the folks at this service center! More