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Mercedes-Benz of Chicago
Chicago, IL
1,175 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,175 reviews
April 25, 2022
Tetiana was the consummate professional and I look forward to a continued relationship with MB as a result of my experience with her. Exemplary service - thank you Tetiana! forward to a continued relationship with MB as a result of my experience with her. Exemplary service - thank you Tetiana! More
by katiegirl.bethany
Employees Worked With
Tetiana Shkirdan
April 23, 2022
Bryan Ward was nice, helpful and very professional. I definitely would recommend him. My sister which has brought me this wonder gift, and I had a great experience at Mercedes-Benz of Chicago. Thanks B I definitely would recommend him. My sister which has brought me this wonder gift, and I had a great experience at Mercedes-Benz of Chicago. Thanks Bryan for my 2017 Mercedes GLC300. More
by Lora Ward
Employees Worked With
Bryan Ward
April 16, 2022
This was the best car buying experience I have ever had! It was smooth and easy, from the moment I arrived. The sales representative and financing department are experts and work hard to get you the car of It was smooth and easy, from the moment I arrived. The sales representative and financing department are experts and work hard to get you the car of your dreams at a competitive rate. More
by Andrea
Employees Worked With
Venita in financing , Raul Valle
April 13, 2022
My car was ready much sooner than expected. Never feel rushed. My concerns are always answered. Kelly and Jesus helped us on this last visit. My husband only speaks Spanish and Kelly has al Never feel rushed. My concerns are always answered. Kelly and Jesus helped us on this last visit. My husband only speaks Spanish and Kelly has always been able to explain everyt issue with our truck in his native language. This makes us always feel welcomed. More
by rosaluj
Employees Worked With
Kelly Smith
April 12, 2022
I had a wonderful relationship with Atanas. He was kind, thoughtful. He was what I would call anticipatory--he knew what my questions were before I asked them. He is affable and friendly--jus He was kind, thoughtful. He was what I would call anticipatory--he knew what my questions were before I asked them. He is affable and friendly--just the kind of personality I would enjoy working with if II were in the market for a car, whether it was new or ufair sed. I think a five-star rating is appropriate for Atanas More
by swansea
Employees Worked With
Atanas Petrov
April 11, 2022
Bertin did a good job getting the car I was looking for. Thanks for the immaculate service so happy with the car. Thanks Travis as well excellent service. Thanks for the immaculate service so happy with the car. Thanks Travis as well excellent service. More
by MyaClark
Employees Worked With
Patrick Law, Bertin Covarruvias
April 08, 2022
First class, knowledgeable and thorough! ! A wonderful customer experience across the board. Pleased with the new car and the people! ! A wonderful customer experience across the board. Pleased with the new car and the people! More
by twilliams
Employees Worked With
Venita Rais, Matthew Cordero
