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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
June 28, 2022
Mercedes Benz Of Chicago always takes great care of my 3 cars and 1 Sprinter. It is great to have a dealer that provides me a stress free experience every time. Unlike what I have had to deal with at other cars and 1 Sprinter. It is great to have a dealer that provides me a stress free experience every time. Unlike what I have had to deal with at other dealers for non MB vehicles. Geoff runs a great show. Jacob and all the advisers are all fabulous to deal with. More
by Noodle
Employees Worked With
Chuck Benson, Maria Sandoval, Juan Vargas, Joy Hayek, Kelly Smith, Jawad Sayal, Tony Jaramillo, Carlos Draper, Erick McGregor, Melvin Peoples
June 27, 2022
during a service for multiple things totaling over 1500, they were supposed to fix a parking lamp issue, but upon picking up my car the dash displayed a new issue with the parking lamp. they offered to loo they were supposed to fix a parking lamp issue, but upon picking up my car the dash displayed a new issue with the parking lamp. they offered to look at it but i would have to pay an assessment fee which i declined. a few days later i took the car to my local mechanic to inspect the car as they recommended thousands of dollars of additional "services." i had made no mention of the parking lamp issues. upon picking up my car he told me the parking lamp was left unassembled. he reconnected everything free of charge. ive had many problems with mercedes of chicago in the past but this is the last straw. More
by el
Employees Worked With
Chuck Benson
June 21, 2022
Raul is the best. He answered all of my questions and was not pushy throughout the process. Even followed up after the sale to see if wanted additional assistance/trai He answered all of my questions and was not pushy throughout the process. Even followed up after the sale to see if wanted additional assistance/training on the vehicle. More
by ksklepfer
Employees Worked With
Raul Valle
June 14, 2022
Excellent customer service. He was a tremendous help! Bought our second vehicle from them. Great job as always. He was a tremendous help! Bought our second vehicle from them. Great job as always. More
by Tommy2putt
Employees Worked With
Atanas Petrov, Angel Flores, Jaime Uribe, Erick McGregor
