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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
September 03, 2022
If I could give Sam a zero star, I would! Avoid him at all cost. He will not return calls or text messages. You give him an offer and he tells you he’ll get back to you in day. Mind you, t Avoid him at all cost. He will not return calls or text messages. You give him an offer and he tells you he’ll get back to you in day. Mind you, this call took place around noon. Then when you call back to tell him you’ll take the car an hour later because you don’t want to risk losing it, he will not return calls or texts. Instead, 24 hours later, he’ll send you an email stating the car was sold later that day. Find another salesman! More
by rollie20
Employees Worked With
Sam Tomaino
August 29, 2022
The team was very welcoming from the moment I step a foot into the dealership. Atanas and Layma understood very well what we were looking for and work with us to get the car I was looking for and more. into the dealership. Atanas and Layma understood very well what we were looking for and work with us to get the car I was looking for and more. More
by rdematos
Employees Worked With
Atanas Petrov, Layma Ektova
August 21, 2022
Most definitely recommend matt Cordero if you are looking to buy a car! He is such a gentleman and his honesty really stands out! His manager Matt and wonk the finance guy really made the process easy! to buy a car! He is such a gentleman and his honesty really stands out! His manager Matt and wonk the finance guy really made the process easy! More
by Victor
Employees Worked With
Matthew Schenek, Lok Wong, Matthew Cordero
July 21, 2022
What can I say about Tetiana. She is ridiculously top notch for Mercedes. Her attitude, superb professionalism stood out so good. I loved every bit of working with she and finan She is ridiculously top notch for Mercedes. Her attitude, superb professionalism stood out so good. I loved every bit of working with she and finance mgr. Travis. Tetiana, came in on her off day to assist me and I instantly knew that I wanted her to assist me. I can't describe how great she was to me. I just know that she, as long as she's at Mercedes, will be my go to girl! She was sooo good. I can't describe the way her sales tactics were. I will always, and I mean always refer people to her if in the market for a Mercedes. Thank you so very much again Tetiana for everything! More
by chrisaustin1979
Employees Worked With
Tetiana Shkirdan
July 15, 2022
My service with Melvin Peoples was excellent. He’s pleasant, he’s very attentive, great smile, Melvin make sure the finish product of excellent matches the Company’s name. You cannot or should He’s pleasant, he’s very attentive, great smile, Melvin make sure the finish product of excellent matches the Company’s name. You cannot or should not work for such a top of the line company with an attitude that taste like a lemon 🍋. Kudos to Melvin. Keep up the works of excellence. More
by starrshiwanda
Employees Worked With
Melvin Peoples
July 08, 2022
Mercedes Benz of Chicago di my B-1 service quickly and efficiently. Erick McGregor who was my service rep did a great job of informing me about necessary additional work and he made sure all the work was efficiently. Erick McGregor who was my service rep did a great job of informing me about necessary additional work and he made sure all the work was done on time. He is honest and a great communicator. Erick really understands and delivers great customer service. More
by Vincent.sergi
Employees Worked With
Erick McGregor
July 08, 2022
Obi was amaizing, my experience of buying a gls450 was the best, the treatment, the attention, their energy is spectacular. He did not pressure us, he met all our purchase expectations. If I were to buy a the best, the treatment, the attention, their energy is spectacular. He did not pressure us, he met all our purchase expectations. If I were to buy a car again, I would definitely go with it. More
by Pepus
Employees Worked With
Obinna Agba
