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Mercedes-Benz of Chicago
Chicago, IL
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment.
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,174 reviews
November 16, 2022
Super friendly crew, who addresses my issue with the management team. Atanas was very professional, yet friendly to help me out despite the software difficulties they were facing. management team. Atanas was very professional, yet friendly to help me out despite the software difficulties they were facing. More
by Rus Rasulov
Employees Worked With
Atanas Petrov
October 14, 2022
I think this is the best service center around-especially during Covid and after with staffing changes and shortages they were able to accommodate so many customer needs with the complicated vehicles compute during Covid and after with staffing changes and shortages they were able to accommodate so many customer needs with the complicated vehicles computer and mechanical issues. Thanks to Erick Megregor, Dan Flood and the technicians in service that worked on all of our cars. More
by lefleur3
Employees Worked With
Dan Flood G.M., Chuck Benson, Erick McGregor
October 12, 2022
Excellent, knowledgeable and Efficient staff. Very satisfied with the service received. Will definitely be patronizing them for all my future purchases Very satisfied with the service received. Will definitely be patronizing them for all my future purchases More
by Akeem12
Employees Worked With
Valerie Ollar, Atanas Petrov
October 03, 2022
Thank you so much Joanna for your great service. From the moment we walked into the dealership you made my daughter and I feel at home. We appreciate all your help! You made our car buying experienc From the moment we walked into the dealership you made my daughter and I feel at home. We appreciate all your help! You made our car buying experience so smooth. More
by rsanchez0824
Employees Worked With
Joanna Davila
September 30, 2022
I would recommend this dealership to anyone who’s looking to buy a vehicle. Joanna was my sales person, and she was great. Very friendly, and professional. She made sure she kept me updated throughout the wh to buy a vehicle. Joanna was my sales person, and she was great. Very friendly, and professional. She made sure she kept me updated throughout the whole process. I have had my truck for about a week, and she has called me a few times so far just to check to see if I am having any issues, or concerns. I didn’t have to spend all day at the dealership which I gave done in the past at other dealerships. I also want to thank the Financial manager Roy who was able to answer all my questions I had, and made sure the transaction went smoothly. Keep up the good work team. You all are the best. More
by Tunisia.mcclure
Employees Worked With
Roy, Joanna Davila
September 21, 2022
It was a pleasant experience from the start to the delivery. Everyone involved was courteous and professional. Superb! Raul Valle is professional, friendly and he knows ins and outs of vehicle's op delivery. Everyone involved was courteous and professional. Superb! Raul Valle is professional, friendly and he knows ins and outs of vehicle's options and functions. He was very patient and walked us through explaining the features and tips. Impressive! More
by Andrew
Employees Worked With
Raul Valle
September 10, 2022
Sam was absolutely the best we have ever worked with! He made sure everything was perfect throughout the entire experience. So nice to know someone you can trust to take care of you and your family! C He made sure everything was perfect throughout the entire experience. So nice to know someone you can trust to take care of you and your family! Can’t recommend him highly enough! More
by BDT
Employees Worked With
Sam Tomaino
September 04, 2022
Bryan was the best! He was helpful, thorough, and so easy to work with. He made the whole experience at Mercedes fun. Would love to work with him again! He was helpful, thorough, and so easy to work with. He made the whole experience at Mercedes fun. Would love to work with him again! More
by Sunny Jenkins
Employees Worked With
Bryan Ward
