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Mercedes-Benz of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
1,174 Reviews
Mercedes-Benz vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!
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1520 W. North Avenue

Chicago, IL

60642

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Showing 1,174 reviews

January 22, 2023

Atanas and Matt are both amazing ! Atanas came in and sealed the deal give that man a raise! Paid cash and was worth it! More

by shawngibbs0310
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov, Matthew Cordero
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Jan 23, 2023 -

Mercedes-Benz of Chicago responded

Hello Shawngibbs0310, Congratulations on your gorgeous Benz purchase! The team at Mercedes-Benz of Ontario strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Atanas and Matt have always been helpful, knowledgeable, and assisted you the best pricing to care for the vehicle that best suits your needs. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and we look forward to serving you for many years to come! We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

January 20, 2023

Andrea is a very professional, patient and kind consultant, I felt quite warm, respected and comfortable the whole time when I was buying out my leased car, and she kept explaining every step and More

by lishuo002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Ramirez
Report | Print
Jan 20, 2023 -

Mercedes-Benz of Chicago responded

Hi Lishuo002, Congratulations on buying out your leased Benz! The team at Mercedes-Benz of Chicago strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Andrea has always been helpful, knowledgeable, and assisted you the best pricing to care for the vehicle of your choice. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and we look forward to serving you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

January 19, 2023

Atanas Petrov was very knowledgeable, patient and honest …which was very refreshing! I did not have to wait long for customer support. More

by tena
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atanas Petrov
Report | Print
Jan 19, 2023 -

Mercedes-Benz of Chicago responded

Hi Tena, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visits with Atanas Petrov and appreciate you complementing our level of service. We'll be sure to relay over the kind words expressed on your behalf. We look forward to serving you for many years to come! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Warm Wishes, Your Friends and Family at Mercedes-Benz of Chicago

January 19, 2023

Sam Tomaino made the buying process seamless. I am out-of-state, helping my daughter, also out-of-state, buy a vehicle from Mercedes-Benz of Chicago. I'm still in awe of how fast and professional More

by Lori
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Tomaino
Report | Print
Jan 19, 2023 -

Mercedes-Benz of Chicago responded

Hi Lori, Congratulations on your gorgeous Benz purchase! The team at Mercedes-Benz of Chicago strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Sam Tomaino has always been helpful, knowledgeable, and assisted you the best pricing to care for the vehicle that best suits your needs. We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and we look forward to serving you for many years to come! We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Chicago

January 12, 2023

Obi was outstanding! Knowledgeable, accommodating and patient. Driven to help the customer make the right decision and most importantly he is honest and trustworthy! More

by jsmith8206
Recommend Dealer
Yes
Employees Worked With
Obinna Agba
Report | Print
Jan 12, 2023 -

Mercedes-Benz of Chicago responded

Hi Jsmith8206, Congratulations on your recent gorgeous purchase! The team at Mercedes-Benz of Chicago appreciates you taking the time to share your kind sediments regarding your first visit with Obi. It's wonderful reviews like yours that truly represent what we strive for everyday! We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to serving you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Chicago

January 09, 2023

Matt Poore is an excellent advisor. Very professional and helpful. Makes customers feel special. Explained every detail well , called and texted with updates. Got a lot of work done in More

by raysawaqed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Poore
Report | Print
Jan 09, 2023 -

Mercedes-Benz of Chicago responded

Hello Raysawaqed, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Matt Poore and appreciate you complementing our level of service. Providing a loaner vehicle is one of the many perks we offer to our guests. We'll be sure to pass along the kind words expressed on your behalf. We look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Chicago

January 03, 2023

Bryan was informative and pleasant. He had the car ready for us. We were out of the dealership in less than an hour with our new vehicle. More

by meca323
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ward
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Jan 03, 2023 -

meca323 responded

Bryan was informative and pleasant. He had the car ready for us. We were out of the dealership in less than an hour with our new vehicle.

Jan 04, 2023 -

Mercedes-Benz of Chicago responded

Hi meca, It’s really rewarding hearing that Bryan was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

January 03, 2023

Bryan was really patient and worked either me 2nd time even though our first time deal didn’t go through, he was very patient and during the whole process and even worked to get a good financing. Hands do More

by Suresh.Torl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy, Bryan Ward
Report | Print
Jan 04, 2023 -

Mercedes-Benz of Chicago responded

Hi Suresh, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

Jan 04, 2023 -

Suresh.Torl responded

Will Surely let you know

January 03, 2023

Many time we came there the dealer services very very very good! Obinna has excellent services! More

by KT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Obinna Agba
Report | Print
Jan 04, 2023 -

Mercedes-Benz of Chicago responded

Hi KT, Our team was pleased to read that you found our dealership to be the friendliest and good at what we do! All of us at Mercedes-Benz of Chicago take great pride in serving our guests well and we are grateful to have earned your business. Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

December 31, 2022

Joanna was excellent. Has a lot of product knowledge and is very friendly. Definitely recommend her!! More

by Noorq04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanna Davila
Report | Print
Jan 02, 2023 -

Mercedes-Benz of Chicago responded

Hi Noorq, It’s really rewarding hearing that Joanna was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Chicago

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