Mercedes-Benz of Chicago

Have been driving C class for past 10 years and wanted to purchase a new C class to replace my old car. Sales agent, Alex Lazar, did a great job handling my questions regarding the new C300, providing sever purchase a new C class to replace my old car. Sales agent, Alex Lazar, did a great job handling my questions regarding the new C300, providing several test drives and providing a competitive lease quote. I enjoyed working with Alex, he was professional, courteous and knowledgeable about cars being offered. Highly recommend Alex to anyone looking for for a quality, professional help buying a new or used car. More

I recently leased a 2013 C300 through MB of Chicago. Monthly lease amount was about $40 more than Motorwerks (for a comparable car), but I was thinking convenience at the time. Besides the price, I hav Monthly lease amount was about $40 more than Motorwerks (for a comparable car), but I was thinking convenience at the time. Besides the price, I have several issues with the dealership, the car, and way they do business. Additionally, it was odd that the dealership didn't offer me the opportunity to test drive the vehicle. For this particular car, the first time I drove it was after I "owned" it. The car was apparently a loaner car with about 4K miles. It was "certified" and inspected by the dealership to be 100% good to go. However, I've had multiple problems with the car in the first 2 days of ownership. I've driven other C300s, so I know what they can/can't do and how they should handle. Regarding my salesperson, he is new, so I'm not going to fault him for not knowing everything a 10+ year associate would know. However, everyone else seemed to be very disorganized and not 100% truthful (detailed below). Problem 1: Handling - On just slightly slippery roads, the car was quite unstable and handled like a typical rear-wheel drive muscle car in the snow. And no, I did not have the traction control feature turned off. For an all-time four wheel drive car, it handled poorly and made me nervous driving my wife and infant child in it. Problem 2: Economy mode - After driving the car to and from church, to and from the mall, and to and from work two times (each city driving about 2 -3 miles per segment), the engine only properly shut off (when stopped) 10 to 20% of the time. Most of the time, the car remained idling at the stop light when it should be in eco mode and turns the engine off. This feature enables the car to get the estimated 20 MPG city. Without the eco mode, 12-13 mpg is about all you can get. Problem 3: Rear back seats - Our infant seat made it nearly impossible for my wife (who's only 5'2) to sit in the front passenger seat. Her knees were bent up against the dash and her head was touching the sunvisor. If we had a crash, she'd be in serious trouble. Since she was so uncomfortable, she moved to the back seat with the baby. However, the back seat belts only "xxxxxxx" tighter and will not allow any movement. The belts don't have any freedom of movement that you are used to. This is apparently a feature the car offers for restraining infant seat that don't use the anchors, but according to the owner's manual should be allowed to revert to normal use. We read the owners manual on how the belt should operate. We tried a few more times, each time the belt only got tighter and tighter, so tight that I thought I'd have to cut the belt off my wife. I'm still not sure how some of the other electronics/navigation work because my salesman wasn't really sure how to work many of the items. Again, I'm not going to fault him for not knowing, but when I was "taking delivery", it took about 30 minutes just to upload my phone contacts through the bluetooth... we even had a hard time trying to figure out how to get the display to show MPH. After the 30 minutes, I had a work meeting that I had to attend, so I couldn't stay longer. Going back to the awkward coordination at the dealership, another sales person and sales manager were running around trying to find the docs for this car when I showed up to pick it up. I had actually signed the lease a day prior so they could clean it and get it ready, but they still seemed disorganized when I showed up. They then asked me to wait for 15 minutes while my salesperson returned to the dealership because he was currently over at the service center. If they took some of this time that they were running around looking for docs and applied it to the time I had to learn this car when "taking delivery", they probably would have had an hour or so to show me the options on this car and how to properly operate them. I would recommend that an experienced MB employee show the customer how to operate the vehicle instead of a new sales person. It was like the blind leading the blind! My final issue relates to how much the finance manager was telling the truth. This deals with the mileage on the car. When I walked around the car for the first time, I made a mental note of the mileage. When meeting with the leasing / finance manager, he recorded the beginning mileage as lower than what I recalled to be on the odometer. This would mean they were shorting me mileage on the lease. I questioned him, but he assured me that the number he had was accurate because they diligently "scan" the car each time it is driven. I reluctantly said ok and thought that maybe the number I had remembered was incorrect. Well, when I was ready to drive off for the first time I saw the mileage was what I thought it was supposed to be. I got out of the car and insisted that the finance manager adjust my paperwork. In summary, I don't think these guys are bad guys, but I don't think they care much other than making the sale. In hind-sight, I really wish I had gone to a different dealership. Maybe they'll let me return the car! But I doubt it. More

I took my car in for service and Don Pagano was my advisor. From start to finish he was the ultimate professional providing the best in customer service. He made the process from bringing my car in t advisor. From start to finish he was the ultimate professional providing the best in customer service. He made the process from bringing my car in to getting a loaner seamless. He was the ultimate service provider and I would recommend requesting Don if you ever have a need for service at Mercedes. More

I am giving Mr. Pagano a "great rating". Mr. Pagano is always very professional and very knowledgeable. Furthermore, he is able to consistently answer/address all questions and or concerns. He i Pagano is always very professional and very knowledgeable. Furthermore, he is able to consistently answer/address all questions and or concerns. He is a person that makes this dealership a great place to visit. More

I am 100% satisfied with the level of service that Matt Schenek and Mercedes-Benz of Chicago provided me. The facility is very clean and the staff is professional and courteous. Matt assisted me in the Schenek and Mercedes-Benz of Chicago provided me. The facility is very clean and the staff is professional and courteous. Matt assisted me in the purchase of my certified pre-owned mercedes-benz. He was friendly, knowledgeable and took the time to listen to what I wanted prior to actually going to the dealership. I explained to Matt that I had an extremely busy schedule and he made my life easier by communicating with me via email and phone prior to me visiting the dealership. I really loved the fact that the transaction was completed in a time efficient manner. After purchasing my vehicle he kindly assisted me with minor details (tinting, mats service etc.). Matt has gone above and beyond to make sure I was 100% satisfied. I can honestly say I enjoyed my purchase experience with Mercedes-Benz of Chicago and thanks to Matt I will return here again for my next car. Thanks so much!!! More

I walked into this dealership READY TO BUY with cash and order a new CLA (a new car that is not even out yet, and coming out in about 2 months). The receptionist was very sweet and kind (she earned the order a new CLA (a new car that is not even out yet, and coming out in about 2 months). The receptionist was very sweet and kind (she earned the first star in this review herself) and got Michael to help me. Little backstory: I have always driven Toyotas and Lexuses. My parents have always driven the same...we like driving very dependable and reliable cars. My grandparents always drove Benzes, so I decided to give them a try (after branching out and buying a VW a couple months back that I don't love). I came into the dealer not dressed like a bum for a late afternoon that was 102 outside: checked shorts from Brooks Brothers, Michael Kors Rose Gold watch, BB shirt, white Prada sunglasses. No, I did not show up in a suit or need to prove anything else. Also, I work in a field where I own my own business and I cater to high income comsumers with very particular taste. My bills are paid by pleasing the most discerning of Chicago's elite. So, I know how to give that service and what to expect from someone also serving properly. Michael NEVER smiled. While I was talking to him about what I was interested in and why and what was important to me (quiet cabin, moonroof, smoother ride) he had a look on his face of pursed lips, not looking at me at all, but out of the corner of his eye and RIDICULOUSLY OBVIOUS, he is looking me up and down, taking in every logo and spending at least 5 seconds trying to figure out my watch brand. I am not kidding, not embellishing. Never smiled, nothing. And when I say the guy NEVER smiled, I mean he NEVER EVER smiled. As in NEVER. Not a smirk, not a little glint of a smile. NEVER. EVER. So, after I test drove a C Class (I think), we went back to his desk and I asked him about the options. He just seemed so impatient and had his little post it notes in his hand the whole time playing with them and acting like I was just an insect annoying him around his area of vision or something. So, I asked about the iPhone kit option and he said and I quote verbatim: "Yeah, it's a bunch of cables." "For charging your phone?" "Yeah, that's all. To charge it." "500 bucks to charge the phone? Sounds like a lot." "Yep." "Can we get on the site to look at it, seems like I'm confused." At this point he ROLLS his eyes at me and mutters under his breath and pulls up the site. And there it is...a kit that allows you to pull up your iPhone apps and do a LOT of fancy stuff in a nutshell. It's not just a charger for 500 bucks. Dude had no product knowledge. Also, every time I asked a question he would say "I don't know." Ok, well, um, can you find out? I would like to know what I'm buying. Seriously, dude. I could go on and on about this guy and how rude he is, but I advise you avoid him at all costs. More

I really enjoyed working with Frank. He was very friendly, professional, and direct. On the day I was ready to purchase my car, he had the day off but came in anyway. This is the fourth car that I'v friendly, professional, and direct. On the day I was ready to purchase my car, he had the day off but came in anyway. This is the fourth car that I've bought in my lifetime (1 Acura and 2 Audis before this) and Frank provided me with my best experience yet in purchasing a car. The only negative experience is that we came to a price that seemed reasonable, Frank had to check with his sales manager in the other room. He came back and killed the deal, but as we gave up and were leaving the dealership, his sales manager changed his mind and agree to the price. It was a very amateur move, terrible customer service, and nearly killed the experience for me. However, I got a great car for a fair price and the process was overall pretty convenient. More

I recently purchased my first Mercedes (yesterday in fact) and the experience was exciting, fun, and relaxed, as it should be... not even remotely overwhelming, as I imagined it would be... all thanks t fact) and the experience was exciting, fun, and relaxed, as it should be... not even remotely overwhelming, as I imagined it would be... all thanks to Alex Lazar. From the moment I walked into the dealership, Alex was welcoming, not pushy, and incredibly patient, despite all of my questions. He took the time to explain even the most basic vernacular associated with purchasing a car and, as apprehensive as I was, he made me feel comfortable admitting my limited knowledge in this area. He worked within my budget (not over it) and never pressured me. After my long, stressful day at work, Alex stayed back to accomodate to my schedule and never rushed me. He went through every detail you can think of (and then some) to make sure I was content, informed, and happy with my purchase. I felt really lucky to have Alex greet me when I first walked into the dealership, admittedly curious and a bit nervous. For those of you sifting through reviews, no luck needed on your end. I recommend, with absolute confidence, Alex Lazar. He was reliable and diligent with his follow up, 100%. And, he made the experience fun. After all, purchasing a car should be enjoyable! Plus, he just has the face of an honest, stand-up kind of guy and his performance backed it up. Thanks Alex and thanks Mercedes-Benz of Chicago for making this experience what it should be. More

Awesome; Phenomenal; Outstanding! There are not enough superlatives to describe our experience working with Joe Smalzer on our new Benz! Joe Smalzer *is* the difference! superlatives to describe our experience working with Joe Smalzer on our new Benz! Joe Smalzer *is* the difference! More

Michael was absolutely wonderful. We have been Mercedes owners for 15+ years and have seen many dealers and dealerships. Fletcher Jones was wonderful right from the start. Michael explained everything th owners for 15+ years and have seen many dealers and dealerships. Fletcher Jones was wonderful right from the start. Michael explained everything thoroughly to us and went above and beyond expectations. Due to this we ended up not only leasing a C300 but I also bought the car we were leasing, a C350. Michael checked up on us everyday and even when he wasn't at work. We were concerned about price as well, but he thoroughly checked all options for us to ensure we received the best deal and car for our budget. It was first class customer service and I highly highly recommend him. Erick was in charge of looking after my C350 and shipping as well. He was incredibly professional and truly helped with all questions we had and expedited everything to perfection. I hope not to go to servicing often, but if you do, Erick is the person that you should call. Both Michael and Erick are a winning combination and I look forward to them for years to come. More