Mercedes-Benz of Chicago

Joe Smalzer was highly recommended by neighbors in Western Springs and delivered with excellent knowledge of the GL we ended up ordering. I put him through the ringer wanting to know every detail of Western Springs and delivered with excellent knowledge of the GL we ended up ordering. I put him through the ringer wanting to know every detail of available equipment and technology available and Joe always gave me straight answers and brought in hit tech rep as well to go over all the details. Fast response by phone and email, love the GL, very happy with entire experience. Cheers, The Hercs More

best dealer i ever been to they gave me a great deal and Alex Lazar the salesman for mercedes of chicago was very helpful and help get me the best service i can ask for Alex Lazar the salesman for mercedes of chicago was very helpful and help get me the best service i can ask for More

The service at Mercedes-Benz of Chicago was excellent and in particular our Sales Consultant Alex Lazar who did an outstanding job. We went to the dealership just to do some research and ended up buying a ca in particular our Sales Consultant Alex Lazar who did an outstanding job. We went to the dealership just to do some research and ended up buying a car! - Alex was welcoming, informative and helped us really think through what we were looking for. We ended up buying a pre-owned vehicle, but Alex patiently let us drive various vehicles to understand the differences and what would work for us. The experience was relaxing (not what you expect) and actually fun - we had every intention of continuing our research with other brands, but having experienced less than fantastic service at some other dealerships, we decided to go with what seemed right and service won out. Mercedes was nowhere near the top of our initial list - Alex essentially stopped the competition in its tracks! It's always hard to judge pricing, but we feel we got good value all around and were happy which I guess is a great outcome. Alex has continued to follow up and provide excellent service - I would recommend the dealership and particularly Alex Lazar to anyone looking for a "luxury" car in Chicago. Even if you don't think your interested, his enthusiasm and knowledge is hard to beat. We look forward to being long and proud owners of our GLK350. More

I worked with Alex Lazar after finding a low mileage Mercedes C300 on line and he quickly responded to an email and answered all the questions I had. I went the next day and drove the car and liked it. Mercedes C300 on line and he quickly responded to an email and answered all the questions I had. I went the next day and drove the car and liked it. I had a busy couple of weeks at work and could not complete the deal but Alex was good at follwing up and letting me know about the car and my time frame. I was able to make the deal and he worked hard to make it come together, for timing and price. It was a very painless process. He was great with follow up and was honest about everything through out the deal. I would definitely reccomend working with Alex. He also explained the car thoroughly at delivery. Great Job Alex.... More

I purchased a Certified Mercedes-Benz car from this dealership and I was very satisfied with the overall experience. Dennis Smith was the car salesman and he did a phenomenal job; he was patient, answe dealership and I was very satisfied with the overall experience. Dennis Smith was the car salesman and he did a phenomenal job; he was patient, answered all my emails, courteous, knowledgeable and worked hard to get a good price for my trade-in. I highly recommend Dennis Smith to anyone without reservations. More

My wife and I worked with Joe Smalzer to find a low mileage used Mercedes C300. We found one with all the options we wanted (and more) that was just a bit higher in price than we were comfortable payin mileage used Mercedes C300. We found one with all the options we wanted (and more) that was just a bit higher in price than we were comfortable paying. Joe worked hard to find a way to make the deal work for us, but we ended up losing out on that vehicle. However, knowing what we were looking for, he identiifed another vehicle that had all the options we were seeking. We were able to work out an acceptable price on the vehicle, and he was able to get us a bit of a discount on an add-on, so it worked out well for us. He also followed up with us about a week after we got the car to see if it was working out for us and to see if there was anything else he could do for us. Buying a car is not one of those things that most of us look forward to, but he made it pretty easy and coimfortable for us. More

Joe Smalzer was very knowledgable and helpful. He made me feel comfortable from the beginning. He seemed to advocate for me to get the best price I could. He went out of his way, above and beyond what he is feel comfortable from the beginning. He seemed to advocate for me to get the best price I could. He went out of his way, above and beyond what he is paid to do, to help me out with some special circumstances that were important to me. He made my mercedes experience a excellent one. Excellence is something I have come to expect when dealing with mb of chicago. More

Paul Price was by far one of the best sales consultants I have had to date. His professionalism throughout the purchase process was second to none. Paul did everything that he said he was going to do. He have had to date. His professionalism throughout the purchase process was second to none. Paul did everything that he said he was going to do. He even picked me up from the the train station on time. I have no complaints about any parts of the sales experience. I plan to see Paul again regarding my next Mercedes Benz purchase. Keep up the great work. More

Just received my new Mercedes from Mercedes Benz of Chicago. I have bought many vehicles in the past and I have been working with MB Chicago and Frank Bertone for my last several purchases. Can't ask f Chicago. I have bought many vehicles in the past and I have been working with MB Chicago and Frank Bertone for my last several purchases. Can't ask for better service and attention to detail. Frank is always very responsive to questions and provides the type of customer service you would expect from a luxury dealer in a major city. I wouldn't hesitate to refer anyone to MB Chicago, but especially to Frank Bertone. Truly an exceptional experience. More

Until today, every aspect of owning a non-MB luxury car had been dreadful for me, but the worst part had been the various stages of customer service. From the amateur sales team, to the crooked goons in fi had been dreadful for me, but the worst part had been the various stages of customer service. From the amateur sales team, to the crooked goons in finance, to the miserable service department who can't fix anything a computer doesn't tell them is broken, I had abandoned the idea of a car I was proud to own. Then one snowy afternoon my wife and I decided to visit the MB Chicago dealership. We had just attended the Chicago Auto Show, and while she had wanted a specific model for a while, I was on the fence. Enter Joe Smalzer. Joe is towering, jubilant fellow, and by far the most enthusiastic sales consultant you'll ever meet. Joe listened carefully to our horror stories, but as he did you could tell there was a smile waiting to emerge: he wasn't mocking us or taking our concerns lightly, but he just knew, with absolute certainty, this time around it would be different. And it was. My experience with MB Chicago compared to any other dealership has been night and day. Joe made the entire process effortless. From locating the perfect car for us, to arranging a very lucrative trade-in, to the incredibly straight-forward financing, every step is what I'd expect from a luxury car dealership. If you're looking to buy or lease a new or certified pre-owned MB and you want to be treated like we all imagine a MB customer should be, you need to visit Joe Smalzer at MB Chicago. I also feel Travis in the finance department deserves mention for having 99% of the paperwork completed before I even sat down in his office to sign them. He's a likable gent with a disarming personality that makes him very pleasant to deal with. More