Mercedes-Benz of Chicago

Service Clear and prompt communication of the issue with the car; complimentary loaner car a big plus, too. Personalized customer service with the same servi Clear and prompt communication of the issue with the car; complimentary loaner car a big plus, too. Personalized customer service with the same service staff consultant assigned to you as when you have brought the vehicle in before. More

AWESOME!!!! Brian Kinney was great in every step of the purchase process. He was very responsive and always willing to go the extra mile for me. I was so impresse Brian Kinney was great in every step of the purchase process. He was very responsive and always willing to go the extra mile for me. I was so impressed that I drove down to Chicago from Milwaukee to purchase my new vehicle. More

excellent service Dan is very professional and hours the extra mile to ensure things are properly completed. His customer service is excellent. Although the issues are Dan is very professional and hours the extra mile to ensure things are properly completed. His customer service is excellent. Although the issues are not anyone's fault, dan puts his customers first! More

Sales Dealing with Anthony and the dealership was a very relaxing, pleasurable and informative experience! I would highly recommend this dealership to anyo Dealing with Anthony and the dealership was a very relaxing, pleasurable and informative experience! I would highly recommend this dealership to anyone looking for a new or used car! More

See Paul Price This is my second Mercedes and Paul Price made it a very easy process. He made me very comfortable and got me the car that I wanted. This is my second Mercedes and Paul Price made it a very easy process. He made me very comfortable and got me the car that I wanted. More

great experience overall I had a great experience while shopping for a CPO Mercedes at MB of Chicago. The service, from start to end, was professional and easy overall. Mr. J I had a great experience while shopping for a CPO Mercedes at MB of Chicago. The service, from start to end, was professional and easy overall. Mr. Jordan was great handling the sales and follow up, by shipping a missing key in just a few days. Highly recommended. I only wish the quick paint job they did on the wheels was better. I think I rather have the scratches that were covered than wheels that were painted while still on the car; even the discs and valves were painted over with no clear coat either. More

Used Porsche Cayman, supposedly in great shape. I worked with Evan Arena to purchase a preowned 2011 Porsche Cayman. I was told it was in excellent shape and when I inquired about specifics such as I worked with Evan Arena to purchase a preowned 2011 Porsche Cayman. I was told it was in excellent shape and when I inquired about specifics such as fluids, tires, brakes etc I was told that all were great shape and that the reputable dealership has an intensive screening of used cars. When I arrived from NY, I noticed that the tires were a bit worn, I was told they had plenty left and that there was a bit of cracking on the front bumper which I was brushed off about. Two weeks after purchasing the car, I had a check engine light and this is after it sat for a week while I was away. Bad engine valve, thankfully covered by the dealership. Dealership and a reputable indy shop subsequently confirmed that the tires were long overdue, that the brakes were gone, that the oil needed changing. I had the plugs swapped, the brake fluid flushed the belt changed and the air and cabin filters were beyond dirty. Ordered New Tires (the ones on the car were brittle and the fronts were originals from 2010). The cracks on the front bumper are now getting progressively worse and will likely need a repaint. This less than 2k miles after purchase and 900 of those were driving the car from chicago to ny. This is a whole lot less than I would expect even without inquiring about the conditon of the car- but the fact that I asked about specifics and was told otherwise adds insult to injury. I am less than impressed. More

poor poor service this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 h this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 hours ..for nothing...they didn't have the courtesy or the dignity to let me know that they are behind or something...they just had me there waiting.. i took my car UNFIXED and.left...STAY AWAY OR BETTER RUN...THIS PLACE IS A JOKE. More