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Mercedes-Benz of Chesterfield
O'Fallon, MO
171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 171 reviews
October 04, 2024
Brand new owners and desperate to fix an engine light caused by a faulty Nox sensor. Called on Friday 1:30 pm and talked to Shane and he assured me that the part would be in for repair by Monday. We adju caused by a faulty Nox sensor. Called on Friday 1:30 pm and talked to Shane and he assured me that the part would be in for repair by Monday. We adjust our camping plans to accommodate and was at the dealership at 7:30 am. 2 hours later, the Altas is not fixed because they didn’t have the part saying the part was not ordered in time (before 4 pm). We were unable to stay so drove to our destination 3 hours away. Next day, still no part. We gave up working with this dealership and will go back to Michigan to get it fixed. So far, not so impressed with MB More
by Peg
Employees Worked With
Shane
October 04, 2024
The service I needed was performed in a timely manner and a fair price. Another item was noticed and I was informed. The loaner car was much appreciated. a fair price. Another item was noticed and I was informed. The loaner car was much appreciated. More
by Jarrod
Employees Worked With
Morgan , Patrick Kellermann
September 29, 2024
Too my Mercedes here for regular service. Adam was very courteous and professional. Looks like the service was done quickly, but cleanup took longer. Adam was very courteous and professional. Looks like the service was done quickly, but cleanup took longer. More
by subrajesh.signups
Employees Worked With
Adam
September 28, 2024
First visit to Mercedes-Benz of Chesterfield. Location is convenient for us. Process was smooth and service was efficient. Advisor friendly and knowledgeable. Waiting area relaxed and not too Location is convenient for us. Process was smooth and service was efficient. Advisor friendly and knowledgeable. Waiting area relaxed and not too large. More
by Patty B
Employees Worked With
Patrick Kellermann
September 17, 2024
The staff at Mercedes- Benz Chesterfield are very professional and patient, they are really helpful in my new vehicle purchase and after sale assistance. I am grateful for their service and love my n professional and patient, they are really helpful in my new vehicle purchase and after sale assistance. I am grateful for their service and love my new car. More
by leijin
Employees Worked With
Erin Dougherty, Roy Dreiling, Chad Trulove II
September 09, 2024
Dealership is very great when dealing with you. They want to sell cars so any deal that is reasonable they will accept They want to sell cars so any deal that is reasonable they will accept More
by corwinmacklin
Employees Worked With
Matt Althage, Tom Burtelow, Bret Donaldson, Tim Wells
September 08, 2024
Third party service appointment process needs improvement. They assigned me to the wrong service advisor and knew nothing about the service special. Bring back loaner cars. Both service vehicles improvement. They assigned me to the wrong service advisor and knew nothing about the service special. Bring back loaner cars. Both service vehicles used to pick me up had their own service needs (warning lights on dash). Both needed to be cleaned. Once again, no car wash. I was told that would take another two hours after a four + hour wait. I did not work with the service dept rep listed below. More
by graydavis1
Employees Worked With
Patrick Kellermann
