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Mercedes-Benz of Chesterfield
O'Fallon, MO
171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 171 reviews
November 07, 2024
The reason for the 3 review is they often forget to do the things they say they will. Last month with my service, I asked for the tire pressure to be checked and the code to be reset. Got home, not done a the things they say they will. Last month with my service, I asked for the tire pressure to be checked and the code to be reset. Got home, not done and the code still lit up. New wipers were installed, they dragged. Replaced with the next service. Battery light is on, I get home from service visit, light is still on. I return, battery is replaced and I was asked if I wanted to wait an extra 30 minutes for a car wash. I said yes, waited, they walk me to my car, car was not washed. They fall down in the quality control. Nice people, but the job for me has never been completed. They let the little things drop. More
by Pdreynolds1966
Employees Worked With
Patrick Kellermann
November 06, 2024
Great service. I had to last minute change my appointment time and Morgan was able to squeeze me in. I've been going there for a year now and everyone has been gre I had to last minute change my appointment time and Morgan was able to squeeze me in. I've been going there for a year now and everyone has been great. It all started when I needed snow tires. Ryan was able to make it happen so I didn't miss my trip. It's been painless every appointment so far. More
by rival.aqua-0e
Employees Worked With
Morgan, Ryan
October 27, 2024
Incredible service. Very polite and helpful. My car had a couple different issues that they help me work through! I felt they always looked out for my best interest. Pol Very polite and helpful. My car had a couple different issues that they help me work through! I felt they always looked out for my best interest. Polite and honest! Highly recommend More
by Lamartina1
Employees Worked With
DeAnn Pappageorge
October 27, 2024
In for regular service, 2 new tires, alignment and a starting battery on our GLC-300. Was greeted on-line and checked-in by Morgan who was courteous and efficient, and who communicated well throughout starting battery on our GLC-300. Was greeted on-line and checked-in by Morgan who was courteous and efficient, and who communicated well throughout the day regarding needs / status. Received a quality loaner car to use and the work was completed satisfactorily and on-time. Always a good experience. More
by STCAcuraFan
Employees Worked With
Morgan
October 19, 2024
My second visit to replace two rear tires before the winter season. I appreciate the attention and care my car received. I’m hoping to keep my car for many years to come. winter season. I appreciate the attention and care my car received. I’m hoping to keep my car for many years to come. More
by joseph_fischetti
Employees Worked With
Deann
October 10, 2024
Update to Review - Their New Sales Manager Cal Rude called today and is Fedex the missing MB Tyre repair kit out. He acted as soon as he got word - kudos to him for taking care of this as soon as he sa called today and is Fedex the missing MB Tyre repair kit out. He acted as soon as he got word - kudos to him for taking care of this as soon as he saw it. Found C300 on Line, this ended up being a cash deal. Asked beforehand to verify the car was complete (Keys, Spare, Manual) with Manager Michael, was told it was. Price was agreed as well delivery to my home. Smooth to this point. When car arrived after my inspection found the emergency flat repair kit was missing. Matt Wagner the rep who delivered car said he would order and send to me on July 25. I had not heard from Matt so texted on Aug 9 and he replied he'd have it in a couple weeks. On Sept. 19 texted him again and was told He checked with Parts Dept. it was "backordered with no ETA" More
by scott thomas
Employees Worked With
Cal Rude
