Mercedes-Benz of Chesterfield

Broken cruise control lever I was over whelmed of the quality, quickness and service for this part to be replaced. Two days and Andrea Swope - service advisor, not only kept me p I was over whelmed of the quality, quickness and service for this part to be replaced. Two days and Andrea Swope - service advisor, not only kept me posted, but had car delivered clean and timely.!!! More

EXCELLENT Service My buying experience at Plaza Motors West was AWESOME. They followed up with me WITHOUT coming off as pushy from day one. I was in and out within 2.5 My buying experience at Plaza Motors West was AWESOME. They followed up with me WITHOUT coming off as pushy from day one. I was in and out within 2.5 hours with my new "used" car. I couldn't believe how easy it was. More

GLK CHECK UP I went in for a check engine light....some parts had to be ordered. Andrea had me in and out of service quickly and kept me informed when my vehicle w I went in for a check engine light....some parts had to be ordered. Andrea had me in and out of service quickly and kept me informed when my vehicle was ready. She was very helpful and courteous explaining every detail of my repair. More

Wonderful experinece- personal attention to details! I brought my car my car (Mercedes C230) just two days before January 1, 2015. I needed a new set of front tires, and brake pads on all four wheels, an I brought my car my car (Mercedes C230) just two days before January 1, 2015. I needed a new set of front tires, and brake pads on all four wheels, and a loaner. The details were handled by Andrea Swope, a Service Advisor, who guided me, provided pricing, and advised me through the entire process. The car was ready and in a spotless condition on January 2, 2015. Thank you, Andrea! More

Quick, simple, easy and fair. My wife and I needed to quickly purchase an inexpensive but safe, high quality used car for my mother-in-law. Plaza West happened to have what we wer My wife and I needed to quickly purchase an inexpensive but safe, high quality used car for my mother-in-law. Plaza West happened to have what we were looking for with a used Honda Accord. I met with Sales Consultant Jessica Moody one evening and then negotiated a fair price and took delivery the next morning. No drama, no surprises, no games. Simple, straightforward, and fair. The way it should be. Jessica provided the kind of attention and professionalism in selling me a $4,000 car that I would expect in the purchase of a $60,000 Benz. More

Outstanding Dealership! We just took delivery of a new GLA250, our first Mercedes-Benz. From the first time we walked through the doors of this dealership all the way through We just took delivery of a new GLA250, our first Mercedes-Benz. From the first time we walked through the doors of this dealership all the way through the exceptional delivery process, we always felt welcomed and appreciated. Our salesman, Tom Bertelow was awesome! He took the time to listen to the ideas we had for options, tirelessly showed us a number of vehicles, stayed past his scheduled time to go home to accommodate our schedule, and most importantly, ALWAYS did what he said he would do. When our car arrived, he scheduled the delivery and was extremely thorough in explaining all of the features of the vehicle. He is a low pressure, polite and professional gentleman who knows the business and knows Mercedes-Benz. Our tour of their facilities showed a spotless service department with a friendly staff that gives us a confident and secure feeling that if/when our car needs service, it will be done right the first time. With regards to our trade in, Plaza Motors West was very fair in evaluating and appraising our car and gave us a price that was in line with our expectations. I would highly recommend this dealership to anyone in the market for a vehicle, new or used! More

we had a great experience Jessica let us take the car overnight to have our mechanic check it out. She was very helpful and friendly. Dealership also agreed to perform additio Jessica let us take the car overnight to have our mechanic check it out. She was very helpful and friendly. Dealership also agreed to perform additional maintenance before we took possession. More

Amazing Customer Service Experience I visited the Plaza Motors West location to inquire about a Mercedes Benz SUV very early one morning before everyone might have arrived for their shif I visited the Plaza Motors West location to inquire about a Mercedes Benz SUV very early one morning before everyone might have arrived for their shift since the establishment had just opened but Jessica Moody was very observant and noticed us immediately and welcomed us. She is very patient and knowledgeable and did everything within her power to negotiate the best purchase price for me, and I was extremely satisfied with her efforts and for this I am very grateful. She is an amazing salesperson and Plaza Motors West is very fortunate to have her as an employee! She is extremely competent, professional and above all, patient, as this quality is of paramount importance in the automotive retail industry. She also understands the importance of developing a personal connection with her clients to ensure that she understands their needs and can meet their expectations, and this is an exceptional quality that she possesses as well. When I purchase my next Mercedes Benz, I would love nothing more than to seek her counsel and expertise as I decide which vehicle would serve me best. Jessica is the epitome of a sales agent who provides an unparalleled customer service experience. Continue with the amazing work that you do Jessica!!! More

a great sales experience My sales experience was not the typically painful one. My experience with Jessica was pressure free, she understood and met all my needs, it was like My sales experience was not the typically painful one. My experience with Jessica was pressure free, she understood and met all my needs, it was like dealing with long time friend or family member. I will not hesitate to call upon her again or send someone to her in need of a car. Thanks again Jessica Moody, always keep the customer first as you did with me! More