Mercedes-Benz of Chesterfield

Choose PLAZA MOTORS WEST THEY'RE THE BEST I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, bu I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, but was treated so very badly by the General Manger Greg and his internet specialist Tom I was in tears. I was so upset and discouraged by their sales tactics, I had changed my mind about purchasing the GLA250. But when Plaza Motors West contacted me, they were exceptional courteous and polite. They handled business like professionals should. Thank you Orlando Ewing and general manager Tom. Also thanks to Susan from Mercedes Benz customer service department. More

Poor follow up and untruthful This is the 2nd car bought from this dealership within 18 mos. Both cars were bought from the same salesman; Tom Burtlow . The most recent issue is To This is the 2nd car bought from this dealership within 18 mos. Both cars were bought from the same salesman; Tom Burtlow . The most recent issue is Tom Schulhouse, the manager there called me and left a message on my voicemail. I have tried calling him back and left messages for 3 weeks to no avail. I feel the reason he called me was in response to my last review online.. When I bought the most recent car in Dec 2014, the salesman told me at the time I bought the car it had new tires on it. Approx 2 mos later I noticed that the front tires were not new tires. I called the salesman and told him about this and he said he'd call me back but never did. Now the car I bought in March 2013, a Chevrolet corvette; after picking the car up and driving it back home I discovered that the right front turning signal was burned out. I called Tom Burtlow to tell him of this problem and he said he would get back to me but he never did. Because this was a safety issue I replaced the bulb myself which cost me 26.00 . Gregg Kamp 636-394-7918 More

Disappointing Post Sale Services.. I have bought a used E 350 from This Dealer almost a month back.They are very good in talking ( Sweet talker) but the moment i was out of showroom the I have bought a used E 350 from This Dealer almost a month back.They are very good in talking ( Sweet talker) but the moment i was out of showroom they has stopped responding to Cell Phone Call,Land Line Call, Voice Mail, E Mail, Messages !! wow! that was real quick. Then the car they sold me has few things to be taken care of and upon bringing into their notice they tried to blamed it on me ! its been almost 3 weeks of continuous follow up but not able to get hold of them for the required services ! let me know if the have any escalation mechanism and it can be raised up for proper response and follow up mechanism. More

Broken cruise control lever I was over whelmed of the quality, quickness and service for this part to be replaced. Two days and Andrea Swope - service advisor, not only kept me p I was over whelmed of the quality, quickness and service for this part to be replaced. Two days and Andrea Swope - service advisor, not only kept me posted, but had car delivered clean and timely.!!! More

EXCELLENT Service My buying experience at Plaza Motors West was AWESOME. They followed up with me WITHOUT coming off as pushy from day one. I was in and out within 2.5 My buying experience at Plaza Motors West was AWESOME. They followed up with me WITHOUT coming off as pushy from day one. I was in and out within 2.5 hours with my new "used" car. I couldn't believe how easy it was. More

GLK CHECK UP I went in for a check engine light....some parts had to be ordered. Andrea had me in and out of service quickly and kept me informed when my vehicle w I went in for a check engine light....some parts had to be ordered. Andrea had me in and out of service quickly and kept me informed when my vehicle was ready. She was very helpful and courteous explaining every detail of my repair. More

Wonderful experinece- personal attention to details! I brought my car my car (Mercedes C230) just two days before January 1, 2015. I needed a new set of front tires, and brake pads on all four wheels, an I brought my car my car (Mercedes C230) just two days before January 1, 2015. I needed a new set of front tires, and brake pads on all four wheels, and a loaner. The details were handled by Andrea Swope, a Service Advisor, who guided me, provided pricing, and advised me through the entire process. The car was ready and in a spotless condition on January 2, 2015. Thank you, Andrea! More

Quick, simple, easy and fair. My wife and I needed to quickly purchase an inexpensive but safe, high quality used car for my mother-in-law. Plaza West happened to have what we wer My wife and I needed to quickly purchase an inexpensive but safe, high quality used car for my mother-in-law. Plaza West happened to have what we were looking for with a used Honda Accord. I met with Sales Consultant Jessica Moody one evening and then negotiated a fair price and took delivery the next morning. No drama, no surprises, no games. Simple, straightforward, and fair. The way it should be. Jessica provided the kind of attention and professionalism in selling me a $4,000 car that I would expect in the purchase of a $60,000 Benz. More

Outstanding Dealership! We just took delivery of a new GLA250, our first Mercedes-Benz. From the first time we walked through the doors of this dealership all the way through We just took delivery of a new GLA250, our first Mercedes-Benz. From the first time we walked through the doors of this dealership all the way through the exceptional delivery process, we always felt welcomed and appreciated. Our salesman, Tom Bertelow was awesome! He took the time to listen to the ideas we had for options, tirelessly showed us a number of vehicles, stayed past his scheduled time to go home to accommodate our schedule, and most importantly, ALWAYS did what he said he would do. When our car arrived, he scheduled the delivery and was extremely thorough in explaining all of the features of the vehicle. He is a low pressure, polite and professional gentleman who knows the business and knows Mercedes-Benz. Our tour of their facilities showed a spotless service department with a friendly staff that gives us a confident and secure feeling that if/when our car needs service, it will be done right the first time. With regards to our trade in, Plaza Motors West was very fair in evaluating and appraising our car and gave us a price that was in line with our expectations. I would highly recommend this dealership to anyone in the market for a vehicle, new or used! More