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Mercedes-Benz of Chesterfield
O'Fallon, MO
140 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 140 reviews
November 12, 2024
We had an absolutely outstanding experience at Mercedes-Benz of Chesterfield. From the moment we walked in, we were greeted with genuine smiles and a level of professionalism that instantly made u Mercedes-Benz of Chesterfield. From the moment we walked in, we were greeted with genuine smiles and a level of professionalism that instantly made us feel at ease. The entire team included Michael, Matthew and Chad went above and beyond to ensure we were informed, comfortable, and confident throughout the entire process. They took the time to understand our needs and never once pressured us into making a decision. Every step was handled with incredible attention to detail, from explaining the features of various models to answering all our questions patiently. What truly stood out was their commitment to making this experience as seamless and enjoyable as possible. We felt respected and valued, and they made sure we were 100% satisfied with our choice. Thank you, Mercedes-Benz of Chesterfield, for turning what could have been a stressful experience into a memorable and positive one. We would highly recommend them to anyone in search of not only a great car but also a truly exceptional customer service experience. They have earned loyal customers for life! More
by Burton Lee
Employees Worked With
Matt Wagner, Michael Fonderson, Chad Trulove
November 12, 2024
Excellent customer service; smooth sales process, Sierra and Chad were extremely professional. I was hesitant at first but this experience has made me a Mercedes Benz fan! and Chad were extremely professional. I was hesitant at first but this experience has made me a Mercedes Benz fan! More
by Josue_paredes1
Employees Worked With
Chad Truelove, Sierra Sanders
November 07, 2024
The reason for the 3 review is they often forget to do the things they say they will. Last month with my service, I asked for the tire pressure to be checked and the code to be reset. Got home, not done a the things they say they will. Last month with my service, I asked for the tire pressure to be checked and the code to be reset. Got home, not done and the code still lit up. New wipers were installed, they dragged. Replaced with the next service. Battery light is on, I get home from service visit, light is still on. I return, battery is replaced and I was asked if I wanted to wait an extra 30 minutes for a car wash. I said yes, waited, they walk me to my car, car was not washed. They fall down in the quality control. Nice people, but the job for me has never been completed. They let the little things drop. More
by Pdreynolds1966
Employees Worked With
Patrick Kellermann
November 06, 2024
Great service. I had to last minute change my appointment time and Morgan was able to squeeze me in. I've been going there for a year now and everyone has been gre I had to last minute change my appointment time and Morgan was able to squeeze me in. I've been going there for a year now and everyone has been great. It all started when I needed snow tires. Ryan was able to make it happen so I didn't miss my trip. It's been painless every appointment so far. More
by rival.aqua-0e
Employees Worked With
Morgan, Ryan
