Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes Benz of Cherry Hill
Cherry Hill, NJ
462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 462 reviews
March 24, 2016
This dealership needs training on customer service! My husband and I purchased a 2013 C300 6 months ago. He purchased many warranties including the paint and rim warranty as well as some others. When we My husband and I purchased a 2013 C300 6 months ago. He purchased many warranties including the paint and rim warranty as well as some others. When we purchased the car there was a ding in the door. The salesperson indicated that he would make arrangements to get that repaired. After many emails and much contact we were unable to get a hold of him to get that repaired. After a little while my husband decided he would just deal with it since this dealership was such a headache to get ahold of. We have since decided to trade the car in because this dealership has been nothing but problems for us. In doing so, we decided to go back in and cancel all the extra warranties we purchased. I called the dealership 3 times leaving many voicemails and indicating the urgency around the situation that we had. We are in the middle of purchasing another vehicle and they are holding up the process as a result. We even personally went into the dealership and were told that the finance manager was busy. This was after many phone calls and voicemails. To think that there was no one else in the entire dealership that could help us cancel these warranties is beyond me. It makes sense because these warranties are paid out daily. So of course they want to delay the cancellation as much as possible. They were very quick to sell us this car, but now that we need assistance they are dragging their feet. I have called the mbusa corporate office and I have indicated my displeasure with this dealership. I will continue to give honest reviews because this is the worst experience I've ever had with purchasing a car. I never plan to own a Mercedes Benz ever again because of this poor excuse of customer service. My husband will be following up with this dealership today or tomorrow. We have had enough. I think the staff needs some serious training on what it is to be a good sales person with good customer service. More
by Alvarez
Employees Worked With
Don't recall names
February 16, 2016
bad service crazy high prices. very disappointing. My GL450 2011 was in the service 4 times within 2 weeks. everything was absolutely great until I checked my car in for a B service ($800).....couple o My GL450 2011 was in the service 4 times within 2 weeks. everything was absolutely great until I checked my car in for a B service ($800).....couple of days later the thermo and upper radiator hose broke and had to be repaired....2 days later the engine light was on again so I took the car to be fixed on the spot (45min). 4 days later we were stuck on a highway because the car got heated and died completely. Mercedes Cherry Hill doesn't take responsibility. They ask for $1000 to fix it. Please do yourself a favor and DO NOT go there. The service is not professional !!!!! it looks like they make more damage then help...... More
by kb2016
Employees Worked With
Jack
January 26, 2016
Bought a CLA250 2015 what a mess I first arrived to the dealership with a price range of 400$ a month for my payments after wasting 45mins looking around at cars i was told that this I first arrived to the dealership with a price range of 400$ a month for my payments after wasting 45mins looking around at cars i was told that this goal could not be met. A sales manager comes over rude as can be and explains there is not a car here that i can get you under 400$ a month. So i leave me and my wife go out to eat frusterated, dont you know i get a call back and they magicaly found a car for us. So we go back talk to the GM who finds us the car. Okay so great now i finally get to own a Mercedes Benz which i never thought i could. I have the car for 5 months and boom entire radio, bluetooth and computer system inside the car goes. I go to the dealership because when you call everyone has an atitude, they look at the car tells me the entire radio screen system needs to be replaced and its on a national back order.O great so your big Mercedes name and i cant even get the car fixed. So i leave about 1 week later the part somehow is in. Okay set up an appointment to get my car picked up since i do not live in NJ and both my wife and myself works as officers in Philadelphia. They pick up the car and drop off a loaner car, that was disgusting inside carpets a mess stains on the seats and just a complete mess. My wife calls the coreprate office and explains and actually takes a video of the entire car inside and out. End of the story for now my car gets fixed (for now) and i am waiting for some type of answer from the general manager my wife spoke to. As for getting my first ever Mercedes Benz the whole experience has been horrible with such a name like Mercedes i expected so much more. I will not go to Cherry Hill Mercedes for any more cars most of the people are ignorant and un helpful besides the person that picked up my car and the GM o and the sales person that sold me my car April who now no longer even works there. Thanks for ruining my Mercedes Experience i will be going to West Chester Mercedes for now on. More
by Xlsd90x
Employees Worked With
April, the GM and sales manager
December 07, 2015
Update on my disappointemts Update on my disappointment. The GM, Mr. Albertus called me immediately and expressed his disappointment that my concerns were not addressed. Aske Update on my disappointment. The GM, Mr. Albertus called me immediately and expressed his disappointment that my concerns were not addressed. Asked me to come into the dealership so as to have his personal attention. After less than 5 minutes he resolved all my issues. They now have a 5 star rating. Yes, I would purchase through them again when I have the need. More
by artolson
Employees Worked With
Mr. Albertus, GM
November 01, 2015
Terrible and rude Sales manager was incredibly rude, did not even have the time to come over to me when I requested. Very smug, I guess that's what you should expect fr Sales manager was incredibly rude, did not even have the time to come over to me when I requested. Very smug, I guess that's what you should expect from Mercedes? Overall incredibly disappointing. More
by flyeaglesfly20
Employees Worked With
Sales Manager
October 01, 2015
Our 3rd Mercedes Lease - We love Ray!! We just leased our third Mercedes from Ray Iuliucci at Cherry Hill Mercedes (this is also our 5th car we leased from Ray, two of which were from anoth We just leased our third Mercedes from Ray Iuliucci at Cherry Hill Mercedes (this is also our 5th car we leased from Ray, two of which were from another dealership in the past). We followed Ray to Mercedes from another dealership for several reasons. Ray always bends over backwards to structure our leases the way we want them to look. We also trust that Ray is always providing us with the best deal possible. Additionally, his customer service skills are second to none. Whenever we have a question or need something, Ray is always there to assist us. If you are looking to lease or buy a Mercedes, ask for Ray. You can't go wrong. More
by Wade1970
Employees Worked With
Ray Iuliucci
August 22, 2015
Very good experience. Sales rep. James Palacios was great. The young man was attentive and he made the experience very pleasant. I would recommend him highly. I'm looking f Sales rep. James Palacios was great. The young man was attentive and he made the experience very pleasant. I would recommend him highly. I'm looking forward to another great experience shem I bring the car in for servicing. More
by tlodge
Employees Worked With
James Palacios
August 17, 2015
willing to meet the customer needs I came with specific need and the sales did everything they could in order to help and meet my needs it was pleasure to work with those guys . I came with specific need and the sales did everything they could in order to help and meet my needs it was pleasure to work with those guys . thanks More
by Yossi
Employees Worked With
James Palacios , Jay Romer
August 08, 2015
Poor experience I purchase Mercedes GLK350, 2015 model from Mercedes of Cherry Hill, NJ on 4/20/2015 and went there to pick up car at 5 PM on 4/23/2015 as promised I purchase Mercedes GLK350, 2015 model from Mercedes of Cherry Hill, NJ on 4/20/2015 and went there to pick up car at 5 PM on 4/23/2015 as promised by the sales representative Joe Zalof. I had most disappointing experience of my car purchase at the Mercedes of Cherry Hill, NJ that I want to share with you for appropriate action. I arrived at the dealership at 5 pm on 4/23/2015 for car pick up; however, Joe did not attend me until 7:30 pm as he was attending another customer. Joe completed my purchase paperwork at 7:30 to 8:30 PM, and spent 15 minutes about the car operation. At the time of car delivery, I observed that car was very dirty, there were birds droppings at the roof of the car and tires were full of dirt and mud. When I showed birds dropping on the car, Joe shamefully started laughing and said that he considered that as good luck. It was quite clear that Cherry Hill Mercedes dealer did not do detailing of the new car for delivery, It was getting quite late and my trade-in car was already taken by the dealer, I accepted delivery of the dirty new car but asked Joe that I will bring car back for full new car detailing delivery service after I return from my vacation trip on 5/10/2015. Joe assured me that he would get that service done when I return. After returning from my vacation on 5/10, I called Joe several times and left several voice messages for him to let me know when could I bring the car back for detailing and learning more about proper operations of the car. I also reported that 1) car was running at 100 degrees on the temperature gauge and if that was normal or abnormal, 2) car's garage door opener was not working, and 3) I had not received my car title from the dealership as car was fully paid. Joe did not return any of my calls. After waiting through 5/19, I call;ed the sales manager and reported my experience and frustrations of purchase of new car at Cherry Hill Mercedes dealership. He told me to bring the car to the dealership on 5/22. On my taking car to the Cherry Hill dealership, the sales manager got the car washed without any additional detailing. He also asked Mr. Diago to help me for various operation of car, Mr. Diago was quite helpful. Electronic verification about running of car at 100 degrees on the temperature gauge was not checked by any mechanic, rather sales manager showed me another GLK350 was also running at 100 degrees on the temperature gauge. He further told me that since I lived more that 15 miles away from the dealership, he can;t send anyone to fix the garage door opener operation and suggested me to call the Mercedes road service. I ended up arranging for fixing garage door problem at my own expense. My car title was sent to me by late-June essentially two months after purchase of car. I thought that I should share my poor and unsatisfactory experience at Mercedes of Cherry Hill, NJ so that Mercedes-Benz USA office can look into it. I have no plan to go back to Cherry Hill dealership for service as my past experience at Ray Catena Mercedes, Edison, NJ has been quite good. Sincerely, Mohinder More
by Mohinder Bathala
Employees Worked With
Joe Zalaf, Jay Romer
July 11, 2015
Smart car purchase Mercedes-Benz of Cherry Hill... thiercourtesy is only outdone by their professionalism!!! Everyone I dealt with from April to Diego to the sales manag Mercedes-Benz of Cherry Hill... thiercourtesy is only outdone by their professionalism!!! Everyone I dealt with from April to Diego to the sales manager could not have been more professional and made this easier to do business with! This place rocks!!! If you go anywhere else to buy a luxury car you have made a bad career decision!! More
by Smart buyer 1
Employees Worked With
April and Diego
